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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Responsibility:
Welcoming and assisting both hotel guests and external customers from their arrival until they are seated in the different dining outlets
Responsible for greeting, seating, and bidding farewell to guests in the restaurant outlets
Managing, registering, and confirming reservations for the F&B department through the hotel's reservation management system
Monitoring capacity and guest flow in the terrace/bar
Checking menus to ensure they are updated, clean, well-stocked, and wrinkle-free
Maintaining the cleanliness and organization of work areas throughout the day, following proper cleaning procedures
Encouraging upselling
Communicating effectively with F&B department managers to ensure smooth service and guest satisfaction
Recording and relaying customer feedback to the managers on duty
Requirements:
Higher or Intermediate Vocational Training
1 to 2 years experience
At least 2 years in customer service roles in 4/5 hotels or restaurants
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