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Agent-Reservation Sales

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Hong Kong, Hong Kong

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job offer has expired

Job Description:

Agent-Reservation Sales position at the Renaissance Hong Kong Harbour View Hotel, responsible for processing reservation requests, managing guest needs, and maintaining reservation accuracy.

Job Responsibility:

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Communicate information regarding designated VIP reservations
  • Input and access data in reservation system
  • Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
  • Oversee accuracy of room blocks and reservations
  • Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups
  • Set-up proper billing accounts according to Accounting policies

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • No supervisory experience

Additional Information:

Job Posted:
March 21, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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