Assistant AYS Manager Jobs

Assistant AYS Manager

Marriott Bonvoy

Location:
Malaysia, Penang

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Assistant AYS Manager at Penang Marriott Hotel is responsible for handling guest calls, requests, and concerns, ensuring outstanding requests are resolved, and providing excellent customer service. The role also involves assisting management in training and coaching employees, following company policies, and maintaining a professional appearance. The position requires at least 1 year of related work experience and 1 year of supervisory experience.

Job Responsibility:

Answer, record, and process all guest calls, requests, questions, or concerns
Contact appropriate individual or department to resolve guest call, request, or problem
Follow up and ensure that any outstanding requests are resolved
Advise guest of any messages received
Verify and adjust billing
Operate telephone switchboard station
Monitor busy or unanswered lines, check back with callers on hold to update status, take messages
Activate and deactivate guest room message lights
Transfer guests with internet access issues to internet service provider's customer support line
Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls
Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation
Supply guests with directions and property information
Assist management in training, scheduling, evaluating, motivating and coaching employees
serve as a department role model
Follow company policies and procedures
report accidents, injuries, and unsafe work conditions to manager
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
Speak using clear and professional language
prepare/review written documents accurately and completely
answer telephones using appropriate etiquette
Develop and maintain positive working relationships
support team to reach common goals
Ensure adherence to quality standards
Enter and locate information using computers/ POS systems
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Additional Information:

Job Posted:
March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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