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Assistant Manager, Whatever/Whenever

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Thailand, Bangkok

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Assistant Manager, Whatever/Whenever at W Bangkok is responsible for handling guest calls, requests, and concerns, ensuring outstanding requests are resolved, and providing excellent customer service. The role also involves assisting management in training and coaching employees, following company policies, and maintaining a professional appearance. The position requires at least 1 year of related work experience and supervisory experience.

Job Responsibility:

  • Answer, record, and process all guest calls, requests, questions, or concerns
  • Contact appropriate individual or department to resolve guest call, request, or problem
  • Follow up and ensure that any outstanding requests are resolved
  • Advise guest of any messages received
  • Verify and adjust billing
  • Operate telephone switchboard station
  • Monitor busy or unanswered lines, check back with callers on hold to update status, take messages
  • Activate and deactivate guest room message lights
  • Transfer guests with internet access issues to internet service provider's customer support line
  • Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls
  • Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation
  • Supply guests with directions and property information
  • Assist management in training, scheduling, evaluating, motivating and coaching employees
  • serve as a department role model
  • Follow company policies and procedures
  • report accidents, injuries, and unsafe work conditions to manager
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • Welcome and acknowledge guests according to company standards
  • anticipate and address guests’ service needs
  • assist individuals with disabilities
  • thank guests with genuine appreciation
  • Speak using clear and professional language
  • prepare/review written documents accurately and completely
  • answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships
  • support team to reach common goals
  • Ensure adherence to quality standards
  • Enter and locate information using computers/ POS systems
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience

Additional Information:

Job Posted:
March 23, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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