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AVP - Windows Infrastructure Server Administrator

https://www.citi.com/ Logo

Citi

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Location:
Philippines, City of Taguig

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Infrastructure Senior Technology Analyst is an intermediate level role responsible for managing the Tier 0 infrastructure including but not limited to AD, Exchange and SCCM applications. The role requires a range of technical skills and project management expertise alongside analytical ability within a fast-paced financial services environment.

Job Responsibility:

  • Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services
  • Drive Root Cause Analysis (RCA) post restoration of service
  • Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
  • Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
  • Provide technical/strategic direction and act as advisor/coach to lower-level analysts
  • Develop projects required for design of metrics, analytical tools, bench marking activities and best practices
  • Responsible for overall operating system applications
  • Contribute to technical direction and strategic decisions
  • Monitor and Maintain Infrastructure and application for the businesses supported
  • Analyze, evaluate and prepare recommendations for system improvements, optimization and development
  • Act in a lead role when triaging and resolving Major incidents
  • Perform postmortem reviews and root cause analysis of production outages
  • Explore and discover opportunities to automate key tasks and improve productivity and efficiency
  • Manage the Vulnerability threat management of environment by ensuring all the Software and Patches are deployed on time
  • Maintain the infrastructure GRC KRI in Green by taking actions before it became overdue
  • Provide on-call support on nights and weekends
  • Manage Service Now queues, incidents and task assignments, approvals
  • Coordinate VTM rollouts across multiple Wintel server environments
  • Review/approve & execute production changes for the Wintel Infrastructure server environments
  • Capacity Performance and Planning for the Wintel Infrastructure server environment
  • Ensure security & compliance requirements are met in pre-production before released into production
  • Oversee and supervise Risk & Controls tasks
  • Provide remote hand & eye support of in-country environments for regional teams

Requirements:

  • 10 - 12 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
  • Ability to communicate technical concepts to non-technical audience
  • Ability to work with virtual and in-person teams, and work under pressure or to a deadline
  • Experience in a Financial Services or large complex and/or global environment preferred
  • Effective written and verbal communication skills
  • Effective analytic/diagnostic skills
  • 5+ years’ experience in Information Technology in a large distributed data center environment
  • 5 years professional experience with MS Windows Servers and Active Directory in global organization hosting domains in multiple AD Forests
  • Skilled in scripting (Powershell) and ability to use that skill in daily work including automation across multiple security layers
  • Knowledge of Microsoft SCCM Management framework and the implementation in a global organization
  • Experience with specialized backup solutions (Quest) would be an advantage
  • Extensive & deep dive OS troubleshooting experience down to crash-dump & memory analysis
  • TCP/IP Global Network LAN WAN & firewall services support experience
  • Experience with job scheduling software would be an advantage
  • Excellent verbal and written communication skills
  • Fluent in English
  • ITIL Foundation or higher or Prince2 certificate would be advantage
  • Experience with monitoring solutions (Microsoft SCOM) would be advantage
  • Understanding Switzerland law regulations in regards to access to PII data and possible limitations in regards to support model

Nice to have:

  • Experience with specialized backup solutions (Quest)
  • Experience with job scheduling software
  • ITIL Foundation or higher or Prince2 certificate
  • Experience with monitoring solutions (Microsoft SCOM)

Additional Information:

Job Posted:
March 22, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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