Bell Captain, Marriott Bonvoy

Bell Captain

Marriott Bonvoy

Location:
Canada, Kelowna

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

19.91 CAD / Hour

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Job Description:

The Bell Captain at Delta Hotels Grand Okanagan Resort is responsible for assisting guests with luggage, transportation arrangements, and local area information while providing leadership to bell staff. The role requires physical activity, clear communication, and adherence to company standards.

Job Responsibility:

Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities
open doors and assist guests/visitors entering and leaving property
assist with luggage storage and retrieval
transport guest luggage to and from guest rooms and/or designated bell area
assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
supply guests with directions
arrange transportation for guests/visitors and record advance transportation requests as needed
dispatch bell staff or valet staff as needed
communicate parking procedures to guests/visitors
follow up with guests to ensure their requests or problems have been met
serve as a departmental role model
assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
develop and maintain positive working relationships with others
follow all company policies and procedures
report accidents, injuries, and unsafe work conditions to manager
ensure uniform and personal appearance are clean and professional
welcome and acknowledge all guests
assist individuals with disabilities
comply with quality assurance expectations and standards
move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects over 75 pounds with assistance
perform other reasonable job duties as requested by supervisors

Requirements:

High School diploma or G.E.D. equivalent
at least 1 year of related work experience
less than 1 year supervisory experience

What we offer:

Accommodations for job applicants needing assistance
inclusive culture
equal opportunity employer

Additional Information:

Job Posted:
March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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