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Bell Captain

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Dominican Republic, Cap Cana

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Bell Captain at The St. Regis Cap Cana Resort is responsible for greeting guests, assisting with luggage, arranging transportation, and ensuring guest satisfaction. The role also involves serving as a departmental role model, assisting management in various tasks, and maintaining a professional appearance and demeanor.

Job Responsibility:

  • Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities
  • Open doors and assist guests/visitors entering and leaving property
  • Assist with luggage storage and retrieval
  • Transport guest luggage to and from guest rooms and/or designated bell area
  • Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
  • Supply guests with directions
  • Arrange transportation for guests/visitors
  • Dispatch bell staff or valet staff as needed
  • Communicate parking procedures to guests/visitors
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction
  • Serve as a departmental role model
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
  • Develop and maintain positive working relationships with others
  • Follow all company policies and procedures
  • Report accidents, injuries, and unsafe work conditions to manager
  • Maintain awareness of undesirable persons on property premises
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Welcome and acknowledge all guests
  • Anticipate and address guests’ service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • Answer telephones using appropriate etiquette
  • Comply with quality assurance expectations and standards
  • Read and visually verify information in a variety of formats
  • Move at a speed required to respond to work situations
  • Stand, sit, or walk for an extended period of time or for an entire work shift
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
  • Grasp, turn, and manipulate objects of varying size and weight
  • Move over sloping, uneven, or slippery surfaces
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • High School diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • Less than 1 year supervisory experience

Additional Information:

Job Posted:
March 23, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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