Bilingual, English/Spanish, Customer Service Representative

• Communicate with customers to gather information about accidents, including details of the incident and parties involved
• Interact with customers in both English and Spanish, providing top-notch customer service
• Contact insurance companies such as Geico to update established claims
• Engage in regular communication with attorneys as needed
• Ensure all customer details and interactions are recorded accurately and efficiently
• Monitor customer accounts and initiate appropriate action when necessary
• Process customer applications related to motor vehicle incidents
• Maintain a high level of organization to manage multiple tasks and customer accounts simultaneously

• Must be fluent in both English and Spanish languages
• Proven experience in a customer service role
• Excellent communication skills in both languages
• Ability to translate complex information to customers in a clear and concise manner
• Strong problem-solving skills and ability to handle complaints
• Must be able to multitask and manage time effectively
• Strong interpersonal skills to build relationships with customers
• Ability to work in a fast-paced environment
• Proficiency in using computer systems and software
• Must have a customer-oriented approach
• Ability to work in a team and collaborate effectively with colleagues
• High school diploma or equivalent
• higher education degree is a plus
• Willingness to work in shifts or flexible hours when needed
• Knowledge of customer service best practices and industry standards
• Must be detail-oriented and possess strong organizational skills

Higher education degree

• Medical, vision, dental, and life and disability insurance
• Eligibility to enroll in company 401(k) plan