Center Operations Supervisor, CVS Health

CVS Health

Location:
United States, Mishawaka

Category:
-

Contract Type:
Employment contract

Salary:

43888.00 - 76500.00 USD / Year

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Job Description:

Center Operations Supervisors (COSs) are an important part of the Oak Street Health center leadership team. COSs direct the daily activities of staff, and assist the Practice Manager in managing operational initiatives to ensure the clinic achieves its performance objectives and delivers safe, high-quality patient care. Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities.

Job Responsibility:

Support front desk coverage and contributes to service team work
Monitor staff's attendance and absences and identify coverage plans for expected and unexpected absences
Monitor provider schedules daily to ensure smooth flow of patient visits
Manage the transportation schedule to maximize company resources and delivery on a positive patient experience
Complete daily operational rounds to confirm foundational activities have been completed
Monitor outstanding work queues, checklists and other performance indicators
Monitor front desk activities for completion, accuracy and quality including confirmation calls, copay collection and patient experience, and contributing to work, when needed
Help maintain the welcome space and community room to promote a positive patient experience and support growth
Own facilities management to keep the center safe, clean, and functional
Depending on the need of the center, manage hourly center staff ranging from front desk staff to medical assistants and phlebotomists
As invited by the practice manager, support the recruitment, hiring, onboarding, retention and performance management of the staff
Leverage practice dashboards and reports to identify areas for operational improvement
Structure and facilitate service and clinical team huddles
Engage in service recovery efforts, as needed and facilitate resolution
Champion new initiatives as workflows are improved and new services are added
Champion organizational operating procedures
De-escalate conflict as it arises, and seek resolution
Partner with other center leaders, including the Practice Manager and Medical Director to address staff performance and workflows
Other duties, as assigned.

Requirements:

An exceptional ability to solve problems and think critically
Strong collaboration skills and demonstrated success working within a team
A flexible and positive attitude
Ability to work in a fast-paced, often ambiguous environment
A proactive and adaptable working style
able to take ownership of tasks
2+ years professional experience in a customer service setting
1+ year experience leading a team preferred
Proficient PC skills
Associate's degree required, Bachelor's degree preferred
US work authorization.

Nice to have:

1+ year experience leading a team preferred
Bachelor's degree preferred.

What we offer:

Collaborative and energetic culture
Fast-paced and innovative environment
Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Additional Information:

Job Posted:
March 19, 2025

Expiration:
September 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Center Operations Supervisor