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Client Care Coordinator

https://www.roberthalf.com Logo

Robert Half

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Location:
United States, Birmingham, AL

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are offering a short-term contract employment opportunity for a Client Care Coordinator in Birmingham, AL. This role falls within the real estate industry where you will be supporting a team of brokers handling industrial office retail properties. You will also act as the main contact for office-related queries and duties.

Job Responsibility:

  • Oversee the distribution of internal and external marketing materials
  • Serve as the primary liaison with centralized marketing, analysis, and research teams
  • Provide administrative support to the sales team
  • Develop proposal presentations and communication materials
  • Collect and organize necessary documentation to process Brokers' commission payments, ensuring compliance with company accounting policies and applicable laws
  • Ensure consistency in brand messaging and client communications by utilizing standardized templates for marketing materials
  • Review marketing specifications and coordinate with marketing, analysis, and research departments
  • Manage the creation and distribution of customized property information packages
  • Conduct internet research and utilize PowerPoint templates for presentations
  • Coordinate scheduling, calendar management, and conference call arrangements
  • Maintain and update an accurate database
  • Address and resolve correspondence and concerns from clients, coworkers, and supervisors
  • Perform financial analysis and interpret relevant documents as needed
  • Apply financial concepts, including calculations of percentages, discounts, and commissions

Requirements:

  • Associate degree (A.A.) or equivalent from a two-year college required
  • Minimum of three years of experience providing administrative support to multiple team members, with the ability to prioritize and manage conflicting tasks
  • At least two years of experience in the real estate industry
  • Familiarity with company procedures and policies
  • Strong scheduling and appointment-setting abilities
  • Excellent research and analytical skills
  • Experience working with database systems
  • Ability to develop compelling presentations
  • Proficiency in 'About Time' software
  • Strong internet research and navigation skills
  • Background in production and marketing
  • Exceptional correspondence and communication skills
  • Ability to perform ad hoc financial tasks and analysis
  • Skilled in calendar management and coordination
  • Experience in brand awareness and marketing strategies
  • Proven ability to act as a liaison between departments and stakeholders
  • In-depth knowledge of the property industry
  • Strong financial analysis skills
  • Comfortable facilitating and coordinating conference calls
  • Proficiency in Microsoft Office Suite
  • Experience in creating advertisements and marketing materials
  • Familiarity with specification processes
  • Ability to handle complaints professionally and efficiently
  • Understanding of legal regulations in the property industry
  • Commitment to adhering to company policies and procedures
  • Experience working with reservation systems
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
March 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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