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A Client Solutions Specialist II functions as a member of the Manheim Express team for a designated geographical territory. Primary responsibilities of the role include providing accurate and complete documentation of overall vehicle condition within the parameters of a Manheim Express Inspection and driving incremental business growth within their assigned territory. They will collaborate with the field sales team, auction team members, and other Cox Automotive business units to create and execute a growth strategy. In addition to providing quality vehicle inspections, this client-facing role will take a consultative approach in educating franchise and independent automotive dealers about the Manheim Marketplace, as well as advising them in the utilization of digital wholesale solutions, including Manheim Express and OVE. The Client Solutions Specialist II will provide additional value to our clients by providing outstanding personalized customer service and exceeding the client’s expectations.
Job Responsibility:
Locate, start, move, and inspect vehicles on dealers’ lots safely
Conduct thorough assessment of vehicle condition following the Manheim Express Inspection process
Verify vehicle identification and enter accurate vehicle information into the inspection system
Inspect and record vehicle equipment and options, including damage and missing or inoperable items
Inspect and record vehicle exterior condition, including tires, frame, glass, panels, and mechanical components
Inspect and record vehicle interior condition, including seats, dashboard, infotainment system, and options
Perform basic mechanical inspections on vehicles including powertrain, drivetrain, structural, and electrical components
Functions as a team player and work closely with other team members, sales and auction partners, and our client care staff to create a superior client experience
Utilize Salesforce for planning, tracking, and reporting
Inform, educate, and advise dealers regarding policies, procedures, and marketplace strategies
Develop and strengthen relationships with dealers over the phone, online, and in-person
Reviews customers’ performance and recommends solutions for improving conversion rate and/or market share
Partners with sales team in educating and training dealers on Manheim Express products and services
Identifies opportunities for growth and presents Manheim Express as a solution for new and existing clients
Demonstrates professionalism and sincere appreciation for client relationships
Strive to consistently improve the client experience by providing high levels of customer service
Generates leads to other Cox Automotive business units
Visibly demonstrates safety commitment by following all safety and health procedures and modeling the behaviors related to such
Actively participate in support of all safety activities aligned with Safety Excellence
Requirements:
BA/BS degree and 2 years work related experience
or an equivalent combination of education and work-related experience
Automotive knowledge preferred
3+ years Auction experience or dealership experience preferred
Valid driver’s license and safe driving record required
Reliable transportation is required
Effective communication (written and verbal) and interpersonal skills required
Strong technical aptitude
Must be detail orientated
Experience in navigating handheld and other documentation devices preferred
Motivated to work independently with remote supervision
Ability to multitask, follow directions and take instruction is required
Body, paint, and mechanical repair knowledge helpful
Familiarity with unibody and full-frame helpful
Ability to lift and hold at least 30 lbs. at waist level for an extended period of time
Regularly required to stand, walk, talk, and hear
Frequently required to crouch, bend, and kneel to look at side or underneath car
Strength to lift hood or trunk
Bend while performing audits
Reach inside or underneath vehicle
Near vision abilities required to find dings and scratches, paint work, hail damage, frame/unibody, other exterior damage and Interior damage
Able to identify exterior or interior colors
Ability to deal with different lighting (i.e. exterior and interior lighting, natural and artificial light)
Exposure to moderate noise level, may be exposed to fumes and odors
Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements
Ability to engage customers in a consultative manner
Solid computer skills, including ability to use Internet and MS Office effectively
Ability to adapt to and work effectively within a constantly changing environment
Excellent customer service and problem-solving skills required
Ability to perform repetitive tasks
manual dexterity
Nice to have:
Automotive knowledge
3+ years Auction experience or dealership experience
Body, paint, and mechanical repair knowledge
Familiarity with unibody and full-frame
What we offer:
Generous compensation & bonus structure
Flexible time off policies
Amazing healthcare plans at low cost to you
Free access to Care.com
Funds to pay for classes, certifications or school
Free access to Calm + counseling for mental wellbeing
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
seven paid holidays throughout the calendar year
and up to 160 hours of paid wellness annually for their own wellness or that of family members
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
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