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Coach, Business Tech Support

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States, Atlanta

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

59100.00 - 106700.00 USD / Year
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Job Description:

Business Tech Support Coaches' have demonstrated a level of skill and competency that allows them to achieve the goals of their position through the approach of Customer forward –build customer relationships and foster loyalty. As TFB leaders, they lead a team of approximately 10-14 technical specialists to offer differentiated customer service. They are ambitious, energetic professionals that use their passion for wireless and technology to serve and retain the business both proactively and reactively.

Job Responsibility:

  • Meet and exceed quality and customer satisfaction goals
  • Provide real time support, coaching and feedback to representatives
  • Minimize call and ticket escalations through effective coaching and oversight
  • Support and handle escalated technical issues
  • Create and foster a positive, successful, and professional work environment
  • Communicate business strategies and results to Technical Care Specialists
  • Build solid productive relationships with all levels of leadership and support teams
  • Ensure that team members obtain the appropriate training and support

Requirements:

  • High School Diploma/GED (Required)
  • Bachelor's Degree (Preferred)
  • 2-4 years customer service experience in a Technical environment Preferred
  • 2-4 years experience with leading teams/management Preferred
  • 2-4 years wireless or call center experience preferred Preferred
  • Ability to work evenings, weekends, or varied shifts as assigned
  • Legally authorized to work in the United States
What we offer:
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

Additional Information:

Job Posted:
April 05, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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