Customer Care Specialist I Jobs

Customer Care Specialist I

Cox Enterprises

Location:
United States, Bordentown

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.79 - 26.63 USD / Hour

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Job Description:

Join our team of collaborative problem-solvers as we answer questions, resolve issues and sell solutions that keep customers smiling. The Customer Care Specialist I will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor exceptions to standard processes to create best practices. This role includes consulting with dealers, educating them, and maintaining client relationships through problem-solving.

Job Responsibility:

Partner with all parties informed of the status of open issues
Work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes
Maintain relationships with existing customers by consulting with dealers and educating them about Manheim and ancillary partners
Identify, assess and resolve issues and determine communication needs
Provide responsive, timely telephone, chat and email support
Act as the single point-of-contact for client issues
Oversee and monitor resolution of all problems, regardless of delegation to other departments

Requirements:

High School Diploma/GED
Generally, less than 2 years of experience
Minimum of 2 years of Call center and/or client interfacing experience
Multi-task and prioritize required
Ability to handle multiple projects/tasks at a time
Understand foundational levels of computers and technology, internet, email
Excellent oral and written communications skills, particularly in a phone or email context
Experience working in a contact center metrics driven environment
Strong communication skills and basic computer knowledge
Ability to operate under tight pressure
Experience working in the automotive industry

What we offer:

Minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Flexible time off policies
Funds to pay for classes, certifications or school
Free access to Care.com
Free access to Calm + counseling for mental wellbeing

Additional Information:

Job Posted:
March 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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