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Customer Service Advisor

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Office Angels

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Location:
United Kingdom, Yeovil, Somerset

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

25500.00 - 25600.00 GBP / Year
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Job Description:

You will join a small and friendly team of 5 responsible for providing high standards of service and support to prospective, new, and existing customers over the telephone and by email.

Job Responsibility:

  • Provide high standards of service and support to prospective, new, and existing customers over the telephone
  • Act as a key interface between the company and their customers, handling queries, orders, and complaints
  • Offer technical support and product sizing details
  • Notify customers and Key Account Managers about deliveries
  • Place and progress product orders
  • Perform general administrative duties, including price updates and posting sales leads

Requirements:

  • Previous experience in a customer service environment is essential
  • Ability to work effectively under pressure and meet tight deadlines
  • Proficiency in computerised and manual systems
  • Excellent communication skills at all levels
  • Strong team player with the ability to work independently
  • Excellent interpersonal skills
What we offer:
  • Generous Holiday Allowance: Enjoy 26 days of holiday per year, plus bank holidays, giving you plenty of time to relax and recharge
  • Festive Break: Save 3-4 days for a well-deserved Christmas shutdown, ensuring you can fully enjoy the festive season with your loved ones
  • Comprehensive Health Coverage: Benefit from critical illness cover, death in service protection, and company sick pay, providing you and your family with peace of mind
  • Cycle to Work Scheme: Take advantage of the cycle to work scheme, promoting a healthy lifestyle and a greener commute
  • Attractive Pension Plan: Secure your future with the pension plan, where the employer contributes 6% and the employee contributes 2%
  • Career Development: Seize the opportunity to develop your skills and grow within the company

Additional Information:

Job Posted:
March 26, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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