Customer Success Manager Jobs

Customer Success Manager

Hewlett Packard Enterprise

Location:
United Kingdom, London

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The position involves working within the Chief Technology Office to lead innovation and assist enterprise clients in growing their businesses through the adoption of HPE's Green Lake cloud platform. The role is centered around customer success, including strategic account planning, securing renewals, expanding accounts, and facilitating customer transformation projects while collaborating with multiple internal teams.

Job Responsibility:

Taking responsibility for your customer portfolio, customer satisfaction and success, churn, securing renewals, growth, and scaling of customer programs
Being accountable for renewal and upsell customer quota
Strategic account planning of customer portfolio, stakeholder mapping, opening up, and identifying opportunities for expansion outside of the current program
Work alongside the Customer Success Solution Architects to maximize adoption and business value of the OpsRamp platform into customer enterprise environments
Delivering and communicating ROI for our clients, throughout the customer lifecycle
Create customer deliverables (QBR presentations, e2e demos, business process enhancements, strategy recommendations and updates) suitable for a diverse set of constituents from senior executives to application end users
Closely communicate and collaborate with the appropriate cross-functional teams such as Billing, Product Management, Engineering etc, and coordinate touchpoints as required
Represent OpsRamp as a domain and product expert in customer interactions, industry and corporate events, and online in both customer-facing and internal communities
Build relationships with key stakeholders in the customer’s organization to enable a great customer experience and capture any concerns from a commercial perspective
Own the business relationship with a portfolio of accounts, and partner with the other members of the account team to define and execute on the account strategy.

Requirements:

Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
Have at least 5+ years of experience and proven success in one or more of the following: customer success, Service delivery, account management, pre-sales, Solution Architecture, consulting (Enterprise B2B SaaS preferred)
Are an outstanding relationship builder with excellent presentation, persuasion, and communication skills
Have owned and exceeded revenue targets for customer retention and growth
Have managed, maintained, and developed customer relationships within enterprise and matrix organizations
Have helped customers realize a new vision and adopt business change
Have exceptional time management skills – You take ownership of your work, the results you deliver, and you are happy juggling multiple tasks and priorities
Possess creativity and ability to learn and adjust on the go - you are an expert problem solver
Are detail-oriented with a passion for technology
Have great teamwork skills and willingness to have fun
5+ years experience, preferably in the IT management (ITOM)/APM fields
At least 5+ years’ experience in senior customer-facing positions as a Program Architect or Lead Solution Architect
Knowledge of infrastructure or systems domain - Compute, Network, Storage, Cloud
In-depth understanding of infrastructure management and intelligent automation is preferred
Excellent written and oral communication skills, analytical, self-motivated, and a quick on-the-job learning skills
Effectively multitask between initiatives with minimal oversight and provide a positive customer service attitude.

Nice to have:

Empathy
Business Growth
Design Thinking
Active Listening
Cross-Functional Teamwork
Business Planning
Data Analysis Management
Data Controls

What we offer:

Health & Wellbeing benefits
Programs for personal and professional development
Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
Diversity, Inclusion, and Belonging initiatives
Flexibility to manage work and personal needs

Additional Information:

Job Posted:
March 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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