Desktop Support Technician

• Provide first and second-level technical support to end-users via phone, email, and in-person
• Install, configure, and maintain hardware, software, and peripherals
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and other IT equipment
• Manage user accounts and permissions through Active Directory
• Support network connectivity, including Wi-Fi, VPN, and LAN connections
• Document incidents, solutions, and technical procedures in the ticketing system
• Collaborate with other IT team members to escalate and resolve complex issues
• Assist with software deployment and updates
• Perform routine maintenance and system health checks
• Provide training and guidance to end-users on software and hardware best practices

• Proven experience as a Desktop Support Technician or similar role
• Strong knowledge of Windows and macOS operating systems
• Familiarity with Active Directory, Office 365, and remote support tools
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills
• Ability to prioritize and manage multiple tasks effectively
• CompTIA A+ or other relevant certifications are a plus
• Associate's or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience

CompTIA A+ or other relevant certifications

• Medical, vision, dental, and life and disability insurance
• Eligibility to enroll in company 401(k) plan