EAP WorkLife Analyst - Medicare Team, CVS Health

CVS Health

Location:
United States, Work At Home

Category:
-

Contract Type:
Not provided

Salary:

21.10 - 40.90 USD / Hour

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Job Description:

The WorkLife Consultant (WLC) is part of the WorkLife Team and provides education about community resources, resource needs assessment, and community and/or national referrals to a variety of customers for a variety of needs including childcare, elder/adult care, and basic/everyday needs. The WLC is responsible for providing Worklife consultation and informational services to members and plan sponsors. The most frequent requests received are for emergency financial, housing, childcare/children with special needs, elder/adult care, /, and health related needs.

Job Responsibility:

Provides education about community resources, resource needs assessment, and community and/or national referrals to a variety of customers for a variety of needs including childcare, elder/adult care, and basic/everyday needs
Assesses resource needs, proposes options and researches/screens potential community service providers to meet the assessed needs
Provides resource referrals, and educates individuals on how to use resources to handle various life and work situations
Appropriately documents member interactions and research/case fulfillment in the system
Works in an inbound and outbound call center environment and completes outbound phone calls and research

Requirements:

1+ year(s) of experience educating individuals/families on various community resources, and locating and referring to community resources (i.e., elder care resources, food assistance, transportation, housing, rental assistance, support groups, human services resources, etc.)
1 + year(s) of experience working with the elderly and/or adults with disability populations in a capacity that specifically includes completing resource needs assessments and referring to appropriate community resources
1+ year(s) experience in social work, social services, case management or related field (i.e., intake/assessments, assessing for resource needs, referrals, discharge planning, non-profit organizations, hospitals, advocacy agencies, or government provided services)
1+ year(s) experience with conducting resource needs assessments (ex. eldercare needs, rent/utility/housing needs, childcare needs)
Must have access to Broadband or Fiber internet with minimum speed of 25mbps/3mbps
higher speed may be needed for proper internet performance based on the internet usage of others in the household during your scheduled working hours. Must be hard wired into your internet modem and not work off of Wi-Fi.
Excellent written communication skills, needs to be clear and detailed
Excellent verbal communication skills, needs to be clear and professional
Excellent computer skills including MS Office applications such as Excel, Word and Outlook.

Nice to have:

Spanish Speaking
1+ year(s) of experience working in a call center environment
Experience working with diverse populations

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
March 29, 2025

Expiration:
April 30, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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EAP WorkLife Analyst - Medicare Team