Field Technical Support Jobs

Field Technical Support

Hewlett Packard Enterprise

Location:
India, Mumbai

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Field Technical Support role involves applying advanced technical knowledge in operating critical technology areas, providing support solutions, leading escalation processes, building customer relationships, and mentoring junior consultants. The position is based onsite at HPE partner/customer offices with a focus on IT and hybrid solutions.

Job Responsibility:

Operate one or more technology areas or customer groups critical or high-risk
Resolve single- and cross-technology incidents independently
Proactively prevent problems from occurring
Apply solutions to meet highly complex customer needs
Identify additional services for future revenue growth
Build and maintain strong senior management relationships
Design and deliver support solutions with industry expertise
Manage delivery of industry support solutions
Lead customer expectation management as part of escalation
Guide junior consultants.

Requirements:

Expertise in HPE BCS servers and HPE Enterprise SAN/Storages like XP7/XP8 and Brocade Switches
Good hands-on HPUX OS knowledge
Willing to work in shifts (24X7)
Minimum experience of at least 8 years in the relevant domain
Advanced technical knowledge to operate one or more technology areas
Ability to integrate technical knowledge and business understanding
Resolve single- and cross-technology incidents independently
Proactively and reactively prevent problems from occurring
Apply company solutions to meet highly complex customer needs
Contribute to service revenue growth by identifying additional services
Build and maintain strong relationships with senior management in assigned accounts
Design and deliver support solutions using specific industry knowledge and expertise
Assist in managing delivery of industry support solutions
Lead customer expectation management as part of escalation process
Coach or guide junior consultants.

Nice to have:

Broad knowledge of corporate organization and policies
Comprehensive business, technical or functional knowledge at an expert level
Ability to communicate tactfully with diplomacy up to senior management levels
Active listening skills and ability to adjust messages for the audience
Problem-solving skills (proactive, reactive, and creative)
Exemplary consulting skills with trusted advisor abilities
Intermediate project management, communication, analysis, and presentation skills.

What we offer:

Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
Career development programs
Inclusive work environment
Flexibility to manage work and personal needs.

Additional Information:

Job Posted:
March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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