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FX Application Support Analyst

https://www.citi.com/ Logo

Citi

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Location:
Australia, Sydney

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

As an FX Trade Capture Application Support Analyst you will play a pivotal role in running and maintaining the production environment for Citi’s franchise critical applications, enabling our business to confidently service our clients. Additionally you will play an active role in driving stability and service improvements, developing application knowledge and working with senior business partners across the globe. This will include partnering with our Application Technology Development teams, Infrastructure teams and Business Product Owners.

Job Responsibility:

  • Manage, maintain and support applications and their operating environments, providing technical and business support for users of Citi
  • Perform start of day checks, continuous monitoring, regional handovers and same day risk reconciliations
  • Develop and maintain technical support documentation for support team members and wider technology teams
  • Partner with appropriate application development and production support areas and teams to priorities bug fixes and support tooling requirements
  • Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner
  • Participate in application releases from development, testing and deployment into the production environment
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

  • Experience in a Production Support role/environment is essential
  • Experience with technical tools and systems and a willingness and ability to learn new technologies - SQL and Linux
  • Experience installing, configuring and/or supporting business applications
  • Knowledge and experience of Problem Management Tools
  • Ability to engage senior stakeholders and lead discussions with clear, articulate, and highly assertive communication skills
  • Experience working in a fast-paced environment whilst demonstrating practical problem solving and strategic thinking skills
  • Experience in a Foreign Exchange / Markets Support is preferred
  • Bachelor’s/University degree or equivalent experience

Additional Information:

Job Posted:
March 21, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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