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FX Applications Support Senior Analyst

https://www.citi.com/ Logo

Citi

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Location:
Australia, Sydney

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

This hybrid role involves working as part of the FX Applications Support team to maintain and support Citi's franchise-critical applications. The role includes providing stability, driving service improvements, developing technical knowledge, and liaising with global business partners to ensure operational excellence.

Job Responsibility:

  • provides technical and business support for users of Citi applications
  • maintains application systems running in daily operations
  • manages, maintains and supports applications and their environments
  • performs start-of-day checks, continuous monitoring, and regional handovers
  • performs same day risk reconciliations
  • develops and maintains technical support documentation
  • assesses risk and impact and escalates in a timely manner
  • ensures storage and archiving procedures are functioning correctly
  • participates in application releases, from development to post-implementation analysis
  • identifies risks, vulnerabilities and security issues
  • acts as a liaison between users/traders, internal technology groups and vendors
  • raises problems to technology and business teams while adhering to SLAs
  • acts as SME to senior stakeholders or team members
  • owns Support Projects covering Stability, Efficiency, and Effectiveness initiatives

Requirements:

  • 5-8 years experience in an Application Support role
  • experience installing, configuring or supporting business applications
  • experience with some programming languages and willingness/ability to learn
  • advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • demonstrated analytical skills
  • issue tracking and reporting using tools
  • knowledge/experience of problem management tools
  • good all-round technical skills
  • ability to effectively share information with other support team members and with other technology teams
  • ability to plan and organize workload
  • consistently demonstrates clear and concise written and verbal communication skills
  • ability to communicate appropriately to relevant stakeholders

Nice to have:

  • appetite to learn technical concepts
  • strong problem solving skills
  • ability to build excellent working relationships
What we offer:
  • rewarding work
  • supportive environment
  • clear opportunities for progression
  • exciting company benefits

Additional Information:

Job Posted:
March 22, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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