Hardware Support Engineer

• Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues
• Maintains a high level of customer satisfaction by clarifying customer needs and communicating the needs to HPE
• Responsible for hardware support deliverables and acts as collaborator with the ASM for the technical deliverables
• Performs all types of hardware related tasks including installation, configuration, proactive (firmware), and break fix
• Will escalate issues as needed to HPE account and according to established procedures
• Integrate technical knowledge and business understanding to create solutions for customers
• Resolve most technical incidents independently within your technical area
• Work with team members to resolve more complex or cross-technology incidents
• Identify potential escalations and alert management proactively
• Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
• Apply HPE solutions to meet moderately complex customer needs within area(s) of technical responsibility
• Balance internal needs with customer needs within defined parameters
• May identify additional services that could lead to future service revenue growth
• Build strong relationship with management in assigned accounts

• Bachelor's degree preferred or Associate degree holder (technical field) with 2-3 years working experience in related fields desired
• Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
• Broad knowledge of corporate organization, job, and policies
• Communicate tactfully with diplomacy up to senior management levels within an organization
• Active listening skills and ability to adjust messages to audience level
• Problem-solving skills (proactive, reactive and creative)
• TS/SCI Clearance with specific polygraph required at time of hire
• Must be comfortable working on-site M-F at customer location near Salt Lake City

Provide suggestions for operational efficiencies

• Health & Wellbeing
• Personal & Professional Development
• Diversity, Inclusion & Belonging