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This role revolves around managing import shipments, enhancing operational efficiency, and ensuring smooth customs clearance. As a part of our team, your task will be to handle our freight function, conduct analysis for logistics-related issues, and work closely with our Customer Service teams.
Job Responsibility:
Manage import shipments from initiation to final destination, ensuring effective coordination with various vendors
Handle the freight function, coordinating ocean shipments and ensuring seamless operations
Investigate and resolve logistics-related issues, implementing corrective measures to maintain product viability
Arrange special shipping when necessary, according to the specific requirements of the situation
Drive operational efficiency and cost reduction by implementing process improvement initiatives
Supervise the preparation of U.S. Customs import documentation, working in conjunction with a Customs House broker for accurate clearance
Work collaboratively with Customer Service teams to identify opportunities, develop strategic account plans, and manage the sourcing pipeline for new products
Requirements:
Demonstrable experience in a customer service role
Proven ability to coordinate logistics, with an emphasis on efficiency and cost-effectiveness
Familiarity with supply chain logistics, including planning, implementation, and coordination
Experience handling export-import documents, with a clear understanding of the necessary procedures and documentation
Knowledge of customs regulations, ensuring compliance in all logistic processes
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