Mobile Associate - Retail Sales, T-Mobile

T-Mobile

Location:
United States, Grand Rapids

Category:
-

Contract Type:
Employment contract

Salary:

19.00 USD / Hour

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Job Description:

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life, building energy and excitement, building relationships, and developing expertise in uncovering customer needs. In preparation for the next role as a Mobile Expert, the position involves learning, hands-on demonstrations, and recommending device and service solutions. The role also involves completing training and actively improving skills.

Job Responsibility:

Helping customers pick up right where they left off in their shopping journey
exploring individual needs and providing hands-on demonstrations of technology in-store
side-by-side selling to find personalized solutions beyond the bare-bones device
approaching service and sales needs with composure, integrity and compassion
using digital tools to demonstrate LTE network and T-Mobile plans
completing training and actively learning about wireless and technology
partnering with T-Mobile employees across channels to own customer experience
successfully identifying and handing off small business leads
supporting team initiatives and creating an inclusive environment

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
passionate customer advocate with the desire to be yourself when connecting and having fun doing it
competitive drive and proven ability to succeed in a fast-paced sales environment
willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
effective at balancing customer needs and performance goals
at least 18 years of age
legally authorized to work in the United States

What we offer:

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
12 paid holidays
paid parental and family leave
childcare subsidy
tuition assistance
short- and long-term disability insurance
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary disability insurance
voluntary long-term care insurance
mobile service and home internet discounts
pet insurance
commuter and transit programs

Additional Information:

Job Posted:
April 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Mobile Associate - Retail Sales