Mobile Associate - Retail Sales, T-Mobile

T-Mobile

Location:
United States, Madison Heights

Category:
-

Contract Type:
Employment contract

Salary:

18.00 USD / Hour

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Job Description:

Mobile Associates work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are passionate about technology innovations and customer needs, immersing themselves in connections with customers while building relationships. This role includes training and preparation for promotion to Mobile Expert.

Job Responsibility:

Helping customers pick up right where they left off in their shopping journey
Exploring individual needs and providing hands-on demonstrations of technology in-store
Side-by-side selling to find personalized solutions
Approaching service and sales needs with composure, integrity and compassion
Using digital tools to interact and demonstrate coverage and services
Completing training on skills and processes
Partnering with colleagues across channels to resolve issues and create seamless customer experiences
Identifying and handing off small business leads
Supporting team initiatives and creating an inclusive environment

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
Competitive drive and proven ability to succeed in a fast-paced sales environment
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
Effective at balancing customer needs and performance goals
At least 18 years of age
Legally authorized to work in the United States

What we offer:

Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays annually
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability coverage
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:
April 05, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Mobile Associate - Retail Sales