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Mobile Associate

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States, Rockford

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Category:
-

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Contract Type:
Not provided

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Salary:

17.50 USD / Hour

Job Description:

Mobile Associates are integral to the Retail Team responsible for engagement in National Sales partner locations, building relationships through meaningful interactions, solution-based selling, and training in T-Mobile products; They work closely with nearby leadership and operational processes for customer satisfaction.

Job Responsibility:

  • Proactively engages with a broad range of customers in a highly-traffic retail environment
  • Use digital self-serve tools during customer interactions and onboarding processes
  • Identify customer needs and use solution-based selling techniques
  • Complete training on the T-Mobile in-store experience, new skills, products and processes, and remain Customer Ready
  • Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
  • Build rapport, trust, and loyalty with customers
  • Partner with nearby leadership and teams to support the customer experience from account set up, to device support and account servicing

Requirements:

  • High School Diploma/GED
  • 6 months of customer service and/or sales experience, Retail environment preferred
  • At least 18 years of age
  • Legally authorized to work in the United States
What we offer:
  • Medical, dental and vision insurance
  • Flexible spending account
  • 401(k)
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off
  • Up to 12 paid holidays annually
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Employee mobile service and home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

Additional Information:

Job Posted:
April 06, 2025

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:
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