Mobile Associate, T-Mobile

T-Mobile

Location:
United States, Apopka

Category:
-

Contract Type:
Employment contract

Salary:

17.50 USD / Hour

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Job Description:

Mobile Associates are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They are ambassadors who create energy and excitement around products and services. They are obsessed with the connected world and thrive in a high-traffic environment. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions while identifying customer needs and recommending solutions. The role includes sales, exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibility:

Proactively engages with a broad range of customers in a highly-traffic retail environment
Consistently leverages digital self-serve tools during customer interactions and the onboarding process
Identifies customer needs and uses solution-based selling techniques to fully demonstrate the value of T-Mobile products and services
Completes training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources
Reviews personal results, current promotions, and updates on the Hub to be Customer Ready at all times
Performs price overrides for specialty offers specific to National Retail
Builds relationships with nearby leadership and teams to support the customer experience from account set up to device support and account servicing.

Requirements:

High School Diploma/GED
At least 18 years of age
Legally authorized to work in the United States
6 months of customer service and/or sales experience, Retail environment preferred
Passionate customer advocate with the desire to be yourself when connecting and having fun with customers
Effective at balancing customer experience and performance goals
Desire to be a part of the game-changing T-Mobile store team
Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues
Competitive drive and confidence to succeed in a fast-paced sales environment

What we offer:

Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability insurance
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Access to commuter and transit programs.

Additional Information:

Job Posted:
April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Mobile Associate