Mobile Associate

• Helping customers pick up right where they left off
• exploring individual needs and providing hands-on demonstrations
• finding personalized solutions beyond the bare-bones device and service plan
• approaching service and sales needs with composure, integrity and compassion
• using digital tools to demonstrate coverage and plan benefits
• completing training on T-Mobile in-store experience
• building relationships and partnering across channels to resolve issues
• identifying and handing off small business leads

• High School Diploma/GED
• 6 months of customer service and/or sales experience
• passionate customer advocate
• competitive drive and proven ability to succeed in a fast-paced sales environment
• willingness to work alongside peers and store leaders
• effective at balancing customer needs and performance goals
• at least 18 years of age
• legally authorized to work in the United States

Retail environment experience

• Medical insurance
• dental insurance
• vision insurance
• flexible spending account
• 401(k)
• employee stock grants
• employee stock purchase plan
• paid time off
• paid holidays
• paid parental and family leave
• family building benefits
• back-up care
• childcare subsidy
• tuition assistance
• college coaching
• short- and long-term disability
• voluntary AD&D coverage
• voluntary accident coverage
• voluntary life insurance
• voluntary disability insurance
• voluntary long-term care insurance
• mobile service discounts
• home internet discounts
• pet insurance
• commuter and transit programs