Mobile Associate, T-Mobile

T-Mobile

Location:
United States, Chester

Category:
-

Contract Type:
Employment contract

Salary:

20.00 USD / Hour

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Job Description:

At T-Mobile, we invest in our employees with competitive salary packages, stock grants, and comprehensive benefits. Mobile Associates work as part of a Retail Team to connect customers with the latest technology and services, while building expertise and deepening customer relationships. This role provides training opportunities and progression toward the Mobile Expert level. Responsibilities include serving customers, demonstrating products, selling personalized solutions, fostering inclusive environments, and partnering across teams. Benefits include stock grants, medical coverage, paid time off, tuition assistance, and discounts.

Job Responsibility:

Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices
approaching service and sales needs with composure, integrity and compassion
providing information on T-Mobile’s ever-expanding coverage and LTE network to customers
explaining why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further
making the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
establishing relationships and partnering with T-Mobile employees across channels, including business and customer service

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
passionate customer advocate with the desire to be yourself when connecting and having fun doing it
competitive drive and proven ability to succeed in a fast-paced sales environment
willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
effective at balancing customer needs and performance goals
at least 18 years of age
legally authorized to work in the United States

What we offer:

on-the-job training
incentive pay
annualized incentive target of $18,000/year
annual stock grant
medical, dental and vision insurance
flexible spending account
401(k)
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care
childcare subsidy
tuition assistance
college coaching
short- and long-term disability
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary disability insurance
voluntary long-term care insurance
mobile service and home internet discounts
pet insurance
commuter and transit programs

Additional Information:

Job Posted:
April 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Mobile Associate