Mobile Associate

• Helping customers pick up right where they left off in their shopping journey
• exploring individual needs and providing hands-on demonstrations of the latest technology
• side-by-side selling to find personalized solutions
• approaching service and sales needs with composure, integrity and compassion
• using digital tools in interactions and onboarding
• completing training on T-Mobile in-store experience
• seeking out information between customers to learn about wireless innovations
• establishing partnerships with T-Mobile employees across channels
• resolving customer issues to create a seamless experience
• successfully identifying and handing off small business leads
• supporting team initiatives and creating an inclusive environment

• High School Diploma/GED
• 6 months of customer service and/or sales experience, retail environment preferred
• passionate customer advocate with the desire to be yourself
• competitive drive and proven ability to succeed in a fast-paced sales environment
• willingness to work alongside peers and store leaders
• effective at balancing customer needs and performance goals
• at least 18 years of age
• legally authorized to work in the United States

Retail environment experience

• Medical, dental and vision insurance
• flexible spending account
• 401(k)
• employee stock grants
• employee stock purchase plan
• paid time off and holidays
• paid parental and family leave
• family building benefits
• back-up care
• childcare subsidy
• tuition assistance
• college coaching
• short- and long-term disability
• voluntary accident coverage
• voluntary life insurance
• voluntary disability insurance
• voluntary long-term care insurance
• mobile service and home internet discounts
• pet insurance
• access to commuter and transit programs