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NOC Technician

https://www.roberthalf.com Logo

Robert Half

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Location:
United States, Mentor

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are offering an exciting opportunity for a NOC Technician in MENTOR, Ohio. You will be part of our team, focusing on supporting network operations, managing client systems, and collaborating on various projects. Your role will be instrumental in maintaining client satisfaction and improving our internal processes.

Job Responsibility:

  • Receive and address support calls, aiming to resolve issues remotely or on-site
  • Maintain client jobs in the billing system and liaise with senior support staff for escalations or audits
  • Implement remote updates and patches for client servers, Microsoft products, backup and antivirus systems, and client management systems
  • Contribute to the design, development, implementation, deployment, and maintenance of client networks/systems
  • Develop and improve internal monitoring and client network/system deployment policies and procedures
  • Assist senior support staff with in-house or client projects as required

Requirements:

  • Minimum of 1 year of experience as a NOC Technician or in a similar role
  • Proficiency in Active Directory and Windows OS
  • Demonstrated ability to troubleshoot and resolve technical issues
  • Familiarity with IT infrastructure including servers, switches, routers, etc.
  • Ability to work in a team environment and contribute to knowledge sharing
  • Excellent verbal and written communication skills
  • Ability to work in a rotational shift system, including nights and weekends
  • Strong problem-solving skills and the ability to think critically
  • Capability to work under pressure and prioritize tasks
  • Relevant certifications in IT and network management will be considered a plus
  • Bachelor's degree in Computer Science, Information Systems, or a related field is preferred

Nice to have:

  • Relevant certifications in IT and network management
  • Bachelor's degree in Computer Science, Information Systems, or a related field
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
March 21, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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