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The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store, including overall store management, supervision, sales and inventory management, employee training, financial management, and customer service leadership.
Job Responsibility:
Overall store management, supervision, and policy implementation
sales and inventory management
employee staffing, training, and development
financial management
customer service leadership
lead others and work effectively with store crews
supervise, assign, and direct activities of the store’s crew
effectively communicate information to store crew and supervisors in an open and timely manner
support Store Manager with action plans for operational and service improvement
assist customers with their questions, problems, and complaints
promote CVS customer service culture (greet, offer help, and thank)
Requirements:
Deductive reasoning ability
advanced analytical skills and computer skills
advanced communication skills
leadership, supervision, and influencing skills
ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts
ability to work overtime as needed and respond to urgent issues
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