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Pharmacy Managers at CVS Health lead pharmacy teams, provide exceptional patient care, promote best practices, ensure compliance with laws and regulations, and maintain a positive team culture. The role includes leadership, training, scheduling, inventory management, and advancing patient health outcomes.
Job Responsibility:
Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
Overseeing the pharmacy team during bench shifts, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members
Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation
Contributing to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues
Proactively offering and delivering immunizations to keep patients healthy
identifying, engaging, and supporting Pharmacy Technicians to learn to immunize
Supporting the effective management of pharmacy inventory by following—and coaching the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business
Conducting new Technician and Pharmacist onboarding for the store and district, including training on CVS workflow, and ensuring all trainees are on-track for timely completion of required training and/or licensure
Ensuring pharmacy operations are fully compliant with state Board of Pharmacy regulations at all times
escalating issues or concerns to the Rx DL for additional support if/as needed
Partnering with the Store Manager to maintain a healthy talent pipeline of cross-trained colleagues willing to work in the pharmacy, and ensuring that cross-trained colleagues are on-track for timely completion of all required training for licensure
Overseeing Staff Pharmacists and District Support Pharmacists (DPSs) (where applicable), managing performance through direct observation, peer and team feedback, and/or validation of results
Requirements:
Active Pharmacist License in the state where the Store is located
Active National Provider Identifier (NPI)
Not on the DEA Excluded Parties list
1-2 years of experience as a Pharmacist
Nice to have:
Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program
3-5 years of related work experience in a pharmacy, retail, medical, or customer service setting
Ability to work in the home store, and across the market in other locations, to meet business need
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