Principal Content Designer, T-Mobile

T-Mobile

Location:
United States, Bellevue ▼
Denver
Atlanta
Overland Park
Frisco
Reston

Category:
Media

Contract Type:
Employment contract

Salary:

97700.00 - 176300.00 USD / Year

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Job Description:

Principal Content Designer role at T-Mobile, responsible for developing and executing product content strategy to support high-visibility initiatives and improve customer experience. The role involves working backwards from user research, usability studies, and competitive analysis to create relevant and engaging content that is safe, clear, accessible and inclusive for all T-Mobile's customers.

Job Responsibility:

Work closely with UX, Product, and Marketing cross-functional team members to ensure seamless user experiences
Communicate complex product features and benefits in clear language to help customers understand and use T-Mobile's products and services
Be a champion for the customer and work to find the happy medium between business goals and customer needs
Participate in research and use insights from qualitative and quantitative studies and business analytics to solve customer problems
Contribute to style guides and help establish language and tone consistency across all platforms
Guide the development and optimization of content to achieve specific goals and address customer needs
Use human-centered design methods to design, craft, and test content solutions that address real customer challenges
Design content solutions to improve systems, overcome technical constraints, and reduce content debt
Identify and champion the most efficient content workflows possible
Organize existing content, create guidelines for future content, and ensure that all content aligns across channels
Audit content to identify strengths and weaknesses in order to optimize content strategy and performance

Requirements:

Bachelor's degree in English, Communications, Journalism, Psychology or related field
7-10 years of experience in UX Content Design
Experience collaborating with internal cross-functional partners to write, edit, develop or plan online and retail content
Strong grammar and editing skills
Experience working through ambiguity and executing complex projects
Ability to balance design quality with business and customer needs
At least 18 years of age
Legally authorized to work in the United States

What we offer:

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:
April 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Principal Content Designer