Principal Customer Success Manager Job at Hewlett Packard Enterprise

Principal Customer Success Manager

The Customer Success Architect position is a technical champion within the Custo...

Location

United States , New York

Salary:

115500.00 - 266000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

10-15 years experience, preferably in the IT management (ITOM)/APM fields
At least 5+ years experience in senior customer-facing positions as an Implementation Architect, Service Delivery Architect, or Lead Solution Architect
In-depth knowledge and hands-on experience in one or more of the following: Observability, Process Automation, Patching, AIOps
An in-depth understanding of infrastructure management and intelligent automation is preferred
Familiarity with cloud-native design patterns, microservices, and modern web-scale architectures
Excellent written and oral communication skills, analytical, self-motivated, and quick on-the-job learning skills
Effectively multitask between initiatives with minimal oversight and provide a positive customer service attitude.

Job Responsibility

Being the trusted partner for the customer on use-case and product functionality
Lead customers in the application of OpsRamp products and services offerings to meet their Business Outcomes
Develop a deep understanding of OpsRamp IT Operations Platform, architecture, and its capabilities through training and hands-on experience
Build on the technical design and architecture developed during the implementation phase to maintain a point-in-time architecture for each customer
Serve as an important source for information regarding the customer’s technical needs and provide customer feedback
Perform and own the health checks during the customer success engagement lifecycle in a client environment
Understand and document client use cases and build best practice enablement and content packs for the various use cases
Track support and feature requirements and interface with the Product and Engineering team where required
Establish technical authority quickly with executive technical customer stakeholders
Invest time in documenting best practices, capturing and disseminating knowledge, and other initiatives.

What we offer

Flexibility to manage work and personal needs
Health and emotional wellbeing support
Personal and professional development programs
Unconditional inclusion
Career growth and skill application programs.

Fulltime

Senior Principal - Customer Success, Strategic Accounts

Senior Principal role in Customer Success for Strategic Accounts, focusing on bu...

Location

Australia , Sydney; Melbourne

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

12+ years in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers
Fluent Korean Speaking
Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers
Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (e.g., differentiated use cases, efficiency savings, accelerated growth and business outcomes (e.g., platform adoption, expansion, retention)
Experience with AI and digital transformation in enterprise environments
Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices
Proficiency with Customer Success Planning frameworks
experience using Gainsight, Salesforce, Tableau, or similar tools
Excellent problem-solving, communication, and stakeholder management skills

Job Responsibility

Executive Engagement & Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys
Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams
Strategic Success Planning: Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions. Leverage CSPs as a vehicle for driving adoption, retention, and expansion
Complex Program Leadership: Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders
AI & Emerging Tech Enablement: Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance their strategies and operations
Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams
Voice of the Customer: Serve as the customer advocate internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience
Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value

What we offer

Health and wellbeing resources
paid volunteer days
a wide range of perks and benefits designed to support you, your family and to help you engage with your local community

Fulltime

Principal Customer Success Manager

As a Principal Customer Success Manager on our Strategic team, you will be a tru...

Location

United States , Atlanta

Salary:

110000.00 - 124000.00 USD / Year

Fullstory

Expiration Date

Until further notice

Requirements

6+ years of experience in Customer Success Management or a related field
Experience managing a minimum of $4-6M ARR, working with large Fortune 500 or Global 2000 sized customers
A proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management
Exceptionally strong communication and relationship-building skills, with the ability to multithread across stakeholders and deliver compelling executive-level presentations
Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness

Job Responsibility

Oversee the customer experience for a portfolio of 10-20 enterprise-level, high-value accounts with the goals of retention and growth
Ensure Fullstory’s most strategic customers receive maximum value from their investment in our platform, utilizing key features that drive their intended business outcomes, while also documenting the value and ROI delivered
Forecasting, identifying risk, and maintaining a strong customer renewal rate and growth rate in partnership with the Account Executive team
Partner with multiple internal cross-functional teams (Sales, Marketing, Product, and Fullstory executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation
Create and deliver Executive Business Reviews, presentations and strategic consultations to align on goals, priorities, growth opportunities, and overall business vision to support optimal adoption of the Fullstory platform
Represent Fullstory as a leading domain and product expert in customer interactions, industry and corporate events, as well as online within both customer-facing and internal communities
Being an advocate for customers’ product feature priorities internally within Fullstory and align with product team around driving product roadmap
Use AI tools (e.g., Gemini, AgentSpace, or AI features in other SaaS tools) that enhance your work quality and help you to be more efficient in making an impact

What we offer

Flexibility and Connection
Benefits
Learning opportunities
Productivity support
Team Collaboration
Paid parental leave
Bereavement leave, including miscarriage/pregnancy loss

Fulltime

Sr. Principal Product Manager, Private Cloud

HPE continues to develop innovative products and services that anticipate and me...

Location

United States , San Jose

Salary:

157500.00 - 361500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Strong experience in a dynamic product management role
Proven success in overseeing all elements of the product development lifecycle
High effectiveness in collaborating with cross-functional teams
Experience in delivering finely tuned product strategies
Exceptional writing and editing skills, combined with strong presentation and public speaking skills

Job Responsibility

Define and execute the HPE Private Cloud Enterprise strategy to develop and deliver managed private cloud capabilities
Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements and roadmap development, and product launch
Create product strategy positioning and documentation that describe private cloud business value, high-level use cases, technical requirements, and customer experience
Analyze market data to inform sales strategies, and define product objectives for effective sales enablement and marketing communications
Collaborate closely with engineering, services, marketing, and sales teams in the development and release of private cloud products and services
Partner with the broader Private Cloud product management organization to enable capabilities across our full portfolio of private cloud offerings
Develop product positioning and messaging that differentiates our capabilities in the market

What we offer

Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
Programs catered to helping you reach career goals
Flexibility to manage work and personal needs
Unconditional inclusion
Career development opportunities

Fulltime

Principal Product Manager

Principal Product Manager for AI Search is an incredibly impactful position - he...

Location

India

Salary:

Not provided

Bloomreach

Expiration Date

Until further notice

Requirements

4-6 years experience with the intersection of Search, E-commerce, and AI & ML technologies (LLMs, Vector Search, Personalization, Keyword Search, ML ranking models, Data Enrichment)
1-3 years experience in B2B SaaS Product Management
Proven success as a Product Manager (launching impactful features)
Experience working with globally distributed teams
Strong, influential, persuasive communication
Deep ability to understand how technical concepts & tradeoffs tie to business outcomes
Growth Mindset, highly collaborative, comfortable in a high ownership/high accountability environment
Great balance of entrepreneurial resourcefulness and knowing how to implement the right amount of process

Job Responsibility

Drive Roadmap & Execution (50% of time): Own large portions of the Search Product Roadmap
Lead the development and execution of the Search product strategy
Maintain a strong understanding of the technical aspects of AI Search
Stay curious about emerging technologies
Effectively scope and sequence projects
Conduct thorough research with Data Science
Ensure all features have a clear path to improving key business metrics
Enhance our product delivery process
Optimization & Experimentation (20% of time): Collaborate with R&D and CS teams to accelerate our A/B testing & optimization program
Provide support for critical in-flight A/B tests

What we offer

A great deal of freedom and trust
Flexible working hours
Work virtual-first with several Bloomreach Hubs available across three continents
Company events
5 paid days off to volunteer
People Development Program
Communication coach available
Leader Development Program
$1,500 professional education budget annually
Employee Assistance Program with counselors

Principal Program Manager

As a Principal Program Manager (PM) in the SET group, we are looking for a leade...

Location

United States , Woburn

Salary:

187000.00 - 257000.00 USD / Year

STR

Expiration Date

Until further notice

Requirements

Active Top Secret Clearance Required with SCI eligibility, for which U.S. citizenship is needed by U.S. Government
Bachelor’s Degree and minimum of 15 years of prior relevant experience working with Government contracts or program management of research and development programs
Experience in managing technical projects, Work Breakdown Structure (WBS) definition, schedule generation, financial analysis/reporting, and resource management
Excellent interpersonal and communications skills
Successful experience in leading and managing multi-discipline teams and mentoring less experienced staff
Strong presentation and organizational skills
Ability to travel up to 25% as needed

Job Responsibility

Lead a portfolio of research and development programs, specifically focused on delivering advanced algorithm and software solutions for the Intelligence Community and Department of Defense
Managing all program phases, from marketing and business capture to all phases of contract execution
Work closely with Government customers, support organizations, and transition partners to ensure the success of each program
Collaborate with business operations, security and IT functions to enable successful program execution
Collaborate across technology and solution divisions across the company to provide complete solutions to customer needs

Fulltime

Principal Product Manager, Growth

PagerDuty is seeking a Principal Product Manager to lead our AI growth initiativ...

Location

United States , Atlanta

Salary:

180000.00 - 248000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

7+ years of product management experience, with at least 3 years focusing on data-led growth products at SaaS organizations
Experience building enterprise-grade products that leverage Machine Learning or Large Language Models
Proven analytical and problem-solving skills, ideally with a background in data product management: pipelines, ingestion, modeling, governance, and APIs
Strong business acumen and customer empathy with the ability to synthesize qualitative customer feedback with data-led insights (A/B and multivariate testing) to ruthlessly prioritize based on impact

Job Responsibility

Lead the vision, strategy, and execution for AI growth products and services
Align and get buy-in from executive stakeholders around a product roadmap that distills company strategy with qualitative and quantitative customer data, market trends, and competitive insights
Collaboratively work with data scientists, engineers, designers, and product managers to take ambiguous projects and mold them into amazing experiences to delight our customers
Passionate about leveraging user-centric approaches to drive product adoption and growth while also working collaboratively with Marketing, Sales and Customer Success to define and execute successful go-to-market strategies for the products you deliver and manage
Guide the product through Beta, Early Access, and General Access stages, setting clear success criteria and stage-gates for each leg of the journey, making data-driven decisions to optimize and drive maximal impact
Comfortable navigating fast-paced environments, making rapid progress, and aligning diverse stakeholders around a shared vision

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Principal Product Manager

As a Principal Product Manager, you will play a crucial role in shaping the futu...

Location

Sweden , Stockholm

Salary:

Not provided

Epidemic Sound

Expiration Date

Until further notice

Requirements

12+ years of Product Management experience, with strong experience in AI/ML product domains
A proven track record of bringing complex, technical, or data-driven products from concept to launch, driving major business impact
Proven success in shaping strategy across multiple teams or product lines and driving shared outcomes
Deep knowledge of industry trends, emerging AI practices and competitive landscape, with the ability to apply these insights to shape the strategy and roadmap

Job Responsibility

Strategy and vision: Shape the cross-company AI/ML strategy by translating industry trends and high-level goals into a long-term capabilities roadmap. You identify where AI can meaningfully improve the customer experience and ensure development is aligned with business priorities
Cross organizational leadership: Act as the primary bridge between capability-building teams and client-facing product teams. You lead through ambiguity, translating user needs into clear, scalable technical requirements and driving strategic alignment across all stakeholders
Execution and delivery: Lead complex, cross-functional projects from concept to launch. You manage the end-to-end development of AI-powered features, ensuring quality, consistency, and measurable success across user-facing surfaces
Customer and market Leadership: Conduct deep market analysis and build strong relationships with partners and stakeholders. You use these insights to identify opportunities where AI can drive distinct value and elevate the overall user experience
Organization development and mentorship: Provide thought leadership on AI product direction and influence senior executives on critical tradeoffs. You actively mentor Product Managers and help uplift product practices and strategy development across the organization

Fulltime

Select Country

Principal Customer Success Manager

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Principal Customer Success Manager

Principal Customer Success Manager

Senior Principal - Customer Success, Strategic Accounts

Principal Customer Success Manager

Sr. Principal Product Manager, Private Cloud

Principal Product Manager

Principal Program Manager

Principal Product Manager, Growth

Principal Product Manager

Our AI answers in your language