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Public Area Manager

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Marriott Bonvoy

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Location:
China, Ningbo

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The Public Area Manager at The Westin Ningbo is responsible for inspecting guest rooms and public areas, managing daily housekeeping activities, acting as a liaison between departments, and ensuring quality and safety standards are met. The role involves hiring, training, and supervising staff, maintaining positive guest relations, and handling various physical and administrative tasks.

Job Responsibility:

  • Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards
  • run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
  • assist Housekeeping management in managing daily activities
  • act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
  • document and resolve issues with discrepant rooms with the Front Desk
  • prepare, distribute, and communicate changes in room assignments
  • communicate issues to next shift
  • complete required paperwork
  • assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
  • follow all company and safety and security policies and procedures
  • report any maintenance problems, safety hazards, accidents, or injuries
  • complete safety training and certifications
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • welcome and acknowledge all guests according to company standards
  • anticipate and address guests’ service needs
  • assist individuals with disabilities
  • thank guests with genuine appreciation
  • speak with others using clear and professional language
  • develop and maintain positive working relationships with others
  • listen and respond appropriately to the concerns of other employees
  • ensure adherence to quality expectations and standards
  • move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance
  • ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces
  • reach overhead and below the knees, including bending, twisting, pulling, and stooping
  • stand, sit, kneel, or walk for an extended period across an entire work shift
  • grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
  • enter and locate work-related information using computers and/or point of sale systems
  • read and visually verify information in a variety of formats
  • perform other reasonable job duties as requested by Supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • at least 1 year of related work experience
  • at least 1 year of supervisory experience

Additional Information:

Job Posted:
March 24, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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