Reservations Agent Jobs

Reservations Agent

Marriott Bonvoy

Location:
United Arab Emirates, Dubai

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job offer has expired

Job Description:

The Reservations Agent at The Ritz-Carlton Dubai International Financial Centre is responsible for processing all reservation requests, changes, and cancellations, identifying guest needs, verifying room availability, and ensuring excellent customer service. The role involves following company policies, maintaining professionalism, and contributing to the team's success.

Job Responsibility:

Process all reservation requests, changes, and cancellations
Identify guest reservation needs
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types
Follow proper escalation procedures when addressing guest concerns
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Protect the privacy and security of guests and coworkers
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Comply with quality assurance expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

What we offer:

Opportunity to work in a luxury hospitality environment
Chance to be proud of the work you do and who you work with
Learn and exemplify the Gold Standards of The Ritz-Carlton
Join a portfolio of brands with Marriott International
Be part of an amazing global team
Become the best version of you

Additional Information:

Job Posted:
March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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