Safety & Health Business Support, Randstad

Safety & Health Business Support

Randstad

Location:
Portugal, Lisboa

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job offer has expired

Job Description:

We are now looking for a Safety & Health Business Support to onboard Airbus GBS in Lisbon. You will be giving support to customers and the FISH platform for several Airbus subsidiaries and regions worldwide where we operate. Responsibilities include supporting ticket systems, troubleshooting, managing technical meetings, and training business stakeholders.

Job Responsibility:

Support the central Ticketing system repository
Manage help desk software or ticket system and maintain it up-to-date
Perform basic remote functional Troubleshooting to identify easy Root Cause analysis
Stay up-to-date with updates related to the given product and being able to explain some high level feature in regards to the tool version
Research questions on available resources (FAQ manual)
Direct the customers to right available user guide/support when relevant
Delegate any others topics to the second level support
Navigate into a complex and challenging industrial Environment
Focus on priority & escalate when necessary
Follow up with the supplier for ticketing resolution/escalation
Manage technical meeting with business stakeholders
Support training of business stakeholders

Requirements:

Basics on one EHS domain (Environment, Health & Safety) regulations and compliance will be a plus
Fluent level of English and Business level of Spanish
Up to 2 years of experience
Strong and ideally proven customer orientation mindset
Strong team player with the ability to support and accompany change
Capacity to improve, understand the big picture and end vision
Previous experience in ticketing system platform would be nice to have
French or German languages would be nice to have

Nice to have:

Previous experience in ticketing system platform would be nice to have
French or German languages would be nice to have

Additional Information:

Job Posted:
April 14, 2025

Expiration:
April 16, 2025

Employment Type:

Fulltime

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