Senior Content Designer, T-Mobile

T-Mobile

Location:
United States, Bellevue ▼
Denver
Atlanta
Overland Park
Frisco
Reston

Category:
Media

Contract Type:
Employment contract

Salary:

73000.00 - 131700.00 USD / Year

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Job Description:

Our Product Experience Design & Innovation org is looking for a Senior Content Designer. In this role, you will tap into your passion for storytelling and communicate with our customers throughout the product lifecycle. You will own the development and execution of product content strategy to support high-visibility initiatives and will be responsible for articulating how the strategy will improve our customer experience. Key to the role is constant optimization of content strategy across multiple channels. You will deliver high-value, relevant and engaging content that is safe, clear, accessible and inclusive for all T-Mobile's customers.

Job Responsibility:

Work closely with UX, Product, and Marketing cross-functional team members to ensure seamless user experiences
Write UX copy for mid-to-high complexity projects, communicate complex product features and benefits in clear language to help customers understand and use T-Mobile's products and services
Be a champion for the customer and work to find the happy medium between business goals and customer needs
Participate in research and use insights from qualitative and quantitative studies and business analytics to solve customer problems
Guide the development and optimization of content to achieve specific goals and address customer needs
Identify and champion the most efficient content workflows possible
Organize existing content, create guidelines for future content, and ensure that all content aligns across channels
Audit content to identify strengths and weaknesses in order to optimize content strategy and performance.

Requirements:

Bachelor's degree in English, Communications, Journalism, Psychology or related field
5-7 years of UX content design experience in an agency or corporate environment, which you can show in a strong portfolio
Experience collaborating with internal cross-functional partners to write, edit, develop or plan online and retail content
Strong grammar and editing skills
Experience working through ambiguity and executing complex projects
Ability to balance design quality with business and customer needs
At least 18 years of age
Legally authorized to work in the United States.

What we offer:

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Commuter and transit programs.

Additional Information:

Job Posted:
April 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Content Designer