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Senior Content Designer

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States, Bellevue

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Category:
Media

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Contract Type:
Employment contract

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Salary:

73000.00 - 131700.00 USD / Year

Job Description:

As a Senior Content Designer, you will tap into your passion for storytelling and communicate with customers throughout the product lifecycle. You will own the development and execution of product content strategy to support high-visibility initiatives and articulate how the strategy will improve the customer experience. The role involves optimization of content strategy across multiple channels and delivering engaging content that is safe, clear, accessible, and inclusive for all customers. Collaborate with designers, product managers, and other cross-functional team members on planning and execution. Handle a wide range of tasks from information architecture to UX microcopy and voice consistency across platforms.

Job Responsibility:

  • Work closely with UX, Product, and Marketing cross-functional team members to ensure seamless user experiences
  • Write UX copy for mid-to-high complexity projects, communicate complex product features and benefits in clear language to help customers understand and use T-Mobile's products and services
  • Be a champion for the customer and work to find the happy medium between business goals and customer needs
  • Participate in research and use insights from qualitative and quantitative studies and business analytics to solve customer problems
  • Guide the development and optimization of content to achieve specific goals and address customer needs
  • Identify and champion the most efficient content workflows possible
  • Organize existing content, create guidelines for future content, and ensure that all content aligns across channels
  • Audit content to identify strengths and weaknesses in order to optimize content strategy and performance

Requirements:

  • Bachelor's degree in English, Communications, Journalism, Psychology or related field
  • 5-7 years of UX content design experience in an agency or corporate environment, which you can show in a strong portfolio
  • Experience collaborating with internal cross-functional partners to write, edit, develop or plan online and retail content
  • Strong grammar and editing skills
  • Experience working through ambiguity and executing complex projects
  • Ability to balance design quality with business and customer needs
  • At least 18 years of age
  • Legally authorized to work in the United States
What we offer:
  • Medical, dental and vision insurance
  • Flexible spending account
  • 401(k)
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short-term and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

Additional Information:

Job Posted:
April 05, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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