Senior Principal - Customer Success, Strategic Accounts Job at Atlassian (Sydney)

Senior Principal Technical Program Manager - ML Platform

Location

Salary:

231300.00 - 301975.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience on software teams as Development Manager, Technical Product Manager or TPM leading technical platforms areas
Deep domain experience in AI and/or Search. Example: Model Inference, Model Evaluation, Model Training, LLM Ops, Semantic Search, Search Relevance, etc.
Partner with Engineering in defining direction, strategy and execution at Platform level
Strategic thinking and ability to understand business objectives to translate them into technical problems and programs.
Technical understanding of systems involved. Willingness to develop domain expertise in the area they operate - storage, networking, authentication, capacity management, service deployments, etc.
TPMs are not expected to write or read code, but are expected to understand system flows, block architectures, APIs and such.
Experience defining and running end-to-end complex technical programs
Strong leadership, organizational, and communication skills

Job Responsibility

Understand and stay up-to-date on latest innovations in AI and Search. Partner closely with engineering teams to translate these into practical platform evolution for Atlassian bringing value to our customers.
Analyze business objectives, customer needs, product adoption inhibitors and opportunities, industry trends, and based on these, in close collaboration with your stakeholders, define a long-term strategy and roadmap for your platform and product components.
Understand business objectives and translate them into technical systems problems that need to be prioritized solved in the current business environment.
Define specific systems programs and create a plan of action for realizing those programs. Such programs could be around capacity planning, migration efforts, high availability, network architecture, performance optimization, reliability improvements and more.
Use your technical understanding of Atlassian and related systems to partner with and influence engineers and architects in making progress on these problems.
Responsible for taking a systematic approach to engineering problems. This includes: prioritizing tasks, scoping out the project, defining objectives, and making consistent progress against each of these.
Be accountable for the success of these technical programs by managing the entire lifecycle from initiation to forecasting, budgeting, scheduling, etc.
Manage complex dependencies and projects with a broad scope across the company

What we offer

health and wellbeing resources
paid volunteer days

Senior Principal, Risk & Captive Management

As Senior Principal Risk & Captive Management, you will set the vision, strategy...

Location

United States

Salary:

188000.00 - 235000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

12+ years of global insurance leadership, including oversight of large-scale corporate and captive operations
Bachelor’s degree in Insurance, Finance, Accounting, Actuarial Science, or related field required
MBA or advanced degree strongly preferred
Fully licensed actuary (FSA, FCAS, or equivalent) in good standing
Proven success designing, launching, and managing complex risk and coverage programs, ideally within platform or marketplace environments
Deep expertise in product development, underwriting, negotiation, claims resolution, and partnership management
Demonstrated ability to build and scale captive entities and risk financing initiatives
Exceptional leadership and talent development skills
Strategic, innovative, and consultative problem solver
Advanced financial planning, strategic thinking, and cross-functional collaboration abilities

Job Responsibility

Lead Global Insurance Portfolio: Own and manage Airbnb’s insurance products, ensuring strategic oversight of all protection programs
Drive Product Innovation: Direct the development, launch, and continuous improvement of new insurance offerings and captive solutions for emerging risks and opportunities
Strategic Leadership: Guide enterprise-wide insurance strategy through data-driven analysis, competitive benchmarking, and insights into industry trends
Join Relationship Management: Structure, negotiate, and nurture strategic relationships with insurers, reinsurers, brokers, TPAs, claims administrators, regulators, and partners for industry-leading coverage
Captive Operations Oversight: Oversee captive insurance activities, including underwriting, pricing, partner management, and policy development
Risk Financing Strategies: Evaluate and implement strategies such as self-funding, stop-loss, and property & casualty placements to optimize Airbnb’s risk and cost profile
Performance Analysis: Assess key metrics, market trends, and competitor actions to continually refine insurance offerings
Risk Management for Growth: Guide risk strategies for acquisitions, divestitures, and expansion into new products and markets
Go-To-Market Leadership: Lead commercial execution, regulatory registration, and compliance for insurance products
Cross-Functional Partnership: Work with senior leaders to design custom insurance programs that align with platform initiatives

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Senior Technical Account Manager, West

As a Senior Technical Account Manager (TAM), you’ll be responsible for planning ...

Location

United States

Salary:

130400.00 - 151200.00 USD / Year

Wiz

Expiration Date

July 31, 2026

Requirements

8-12+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
Examples include: Senior Technical Account Manager, Senior Professional Services Engineer, Principal Solutions Engineer, Senior Technical Support Specialist, Lead Customer Success Engineer, or Sr. Architect
B.S. in Computer Science, Engineering, or similar field, or equivalent advanced experience
Demonstrated ability to manage nebulous job responsibilities while actively improving and developing net-new processes
Expert understanding of cloud services and architecture of at least 2 CSPs (AWS/GCP/Azure/OCI) – ideally, you have multiple advanced CSP certifications (e.g., Certified Solutions Architect - Professional, Certified DevOps Engineer - Professional)
Deep familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases. Ideally, you have a security certification (e.g., CISSP, CCSP) and extensive experience helping organizations address complex cloud-security challenges
Practical experience deploying and operationalizing containerization technologies (Docker, Kubernetes), as well as addressing corresponding security considerations
Practical experience deploying and operationalizing DevOps technologies – CI/CD, Version Control Systems, Infrastructure as Code (IaC), etc., and their security implications
Expert-level familiarity with Linux and Windows operating system security concepts, and advanced troubleshooting experience
Exceptional problem-solving skills, with the ability to diagnose and resolve highly complex technical issues, driving resolution across intricate and often ambiguous internal and external structures

Job Responsibility

Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ Wiz journey
Confidently navigate customers through the deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise
Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, Slack, and support tickets
Act proactively, by leading the customer on a journey to full adoption and value and promoting excellence in addressing Cloud, Code and Runtime security risk
Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
Continuously stay abreast and enabled on new Wiz features and functionality
Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchase
Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives
Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk
Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value

What we offer

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Fulltime

Principal Customer Success Manager

Staffbase is looking for a Principal Customer Success Manager to join our team i...

Location

United States , New York

Salary:

140000.00 - 160000.00 USD / Year

Staffbase

Expiration Date

Until further notice

Requirements

8–10+ years of experience in Customer Success, Enterprise Consulting, or Strategic Account Management, preferably in SaaS or tech-enabled services
Deep understanding of internal communications practices, with 6+ years leading or advising on editorial strategy within a mature comms program
Strong communication and interpersonal skills
able to influence senior stakeholders and coach IC teams on comms best practices
Experience collaborating globally across business units and leadership levels
Proven ability to guide organizations through change, deliver measurable outcomes, and act as a trusted partner
Experience growing and retaining customers
Familiarity with digital communications tools (intranets, employee apps, comms planning platforms) and metrics (engagement, open rates, reach)
Self-motivated with a growth mindset and a strong sense of ownership
Experience with cross-functional collaboration and account planning in enterprise environments

Job Responsibility

Own and strategically manage a book of our largest enterprise customers, developing long-term success plans aligned with customer goals
Lead and facilitate executive business reviews, strategic planning sessions, and internal comms advisory conversations
Act as a strategic coach to customer teams—particularly Internal Communications leaders—sharing best practices around editorial planning, content governance, and campaign execution
Guide enterprise comms teams through onboarding, rollout, and long-term adoption of the Staffbase platform, driving early time-to-value and long-term engagement
Help customers design and optimize their comms strategy, including content calendars, governance models, measurement practices, and channel usage
Identify and mitigate risk early, working cross-functionally with Product, Support, and other GTM teams to ensure customer success, proactively demonstrate value, and drive timely SaaS subscription renewals — contributing to strong customer retention
Identify and support expansion opportunities in collaboration with Account Executives and Solution Engineers
Advocate for customer needs internally and contribute to product feedback loops
Serve as a trusted advisor and thought partner to large, global organizations managing complex change, executive messaging, and workforce engagement strategies

What we offer

Competitive Compensation - we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance ($40 USD), from fitness to mental health, hobbies to relaxation
Support - we’re offering a 401(k) plan with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
Volunteer Day - you’ll get one day off per year for supporting a social project

Fulltime

Head of Strategic Partnership-fm

A high growth legionella compliance and water testing business who in the last 1...

Location

United Kingdom , Worcestershire

Salary:

Not provided

Beautiful Recruitment

Expiration Date

Until further notice

Requirements

Proven experience in a senior business development, partnerships, or account management role within Facilities Management (FM) and compliance services, or a closely related field
You will already have great relationships with major FM companies such as CBRE, EMCOR, ISS, Mitie, Sodexo
In-depth knowledge of FM companies' operations, procurement processes, and compliance requirements
Demonstrated success in developing and executing strategic growth initiatives with measurable success
Extensive background in managing complex client relationships and contract negotiations
Strong understanding of the regulatory landscape within Facilities Management
Thorough understanding of market trends, client needs, and competitor analysis
Excellent written and verbal communication abilities
Ability to manage revenue targets and execute contract negotiations
Proactive, results-driven mindset that thrives in autonomous settings

Job Responsibility

Strategic Relationship Management: Develop and nurture long-term, strategic relationships with key Facilities Management (FM) partners
Business Development & Growth: Lead proactive business development efforts within the FM sector
Account Management: Act as the principal relationship manager for FM partners
Revenue & Commercial Strategy: Work closely with the sales, operations, and finance teams to develop innovative and competitive pricing models
Industry Engagement: Be an active ambassador at FM-related events, conferences, and forums
Cross-Functional Collaboration: Lead cross-functional collaboration with sales, marketing, operations, and product development teams
Market Analysis: Continuously monitor and analyse industry trends, competitor activity, regulatory changes, and customer feedback

What we offer

Fully Expensed Company Car OR Car Allowance
Private Healthcare
Private Pension
Laptop & Mobile
25 Days Holidays + 8 Bank Holidays
Enhanced sick pay package
Refer a friend bonus
Employee rewards scheme

Fulltime

Sr. Technical Account Manager (Northeast)

Come join the company that is reinventing cloud security and empowering business...

Location

United States

Salary:

163200.00 - 181600.00 USD / Year

Wiz

Expiration Date

Until further notice

Requirements

8-12+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
Examples include: Senior Technical Account Manager, Senior Professional Services Engineer, Principal Solutions Engineer, Senior Technical Support Specialist, Lead Customer Success Engineer, or Sr. Architect
B.S. in Computer Science, Engineering, or similar field, or equivalent advanced experience
Demonstrated ability to manage nebulous job responsibilities while actively improving and developing net-new processes
Expert understanding of cloud services and architecture of at least 2 CSPs (AWS/GCP/Azure/OCI)
Ideally, you have multiple advanced CSP certifications (e.g., Certified Solutions Architect - Professional, Certified DevOps Engineer - Professional)
Deep familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases
Ideally, you have a security certification (e.g., CISSP, CCSP) and extensive experience helping organizations address complex cloud-security challenges
Practical experience deploying and operationalizing containerization technologies (Docker, Kubernetes), as well as addressing corresponding security considerations
Practical experience deploying and operationalizing DevOps technologies – CI/CD, Version Control Systems, Infrastructure as Code (IaC), etc., and their security implications

Job Responsibility

Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers' Wiz journey
Confidently navigate customers through the deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise
Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, Slack, and support tickets
Act proactively, by leading the customer on a journey to full adoption and value and promoting excellence in addressing Cloud, Code and Runtime security risk
Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
Continuously stay abreast and enabled on new Wiz features and functionality
Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchase
Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives
Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk
Use your expert knowledge of the Wiz platform and features to accelerate your customers' success and attainment of value

What we offer

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Fulltime

Principal Customer Experience Program Manager

Microsoft 365 is redefining how work gets done in the era of AI. We are seeking ...

Location

United States , Multiple Locations

Salary:

142800.00 - 274800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
Prior work experience in consulting, delivery management and deep knowledge of competitive products and platforms position focused on collaboration and workforce productivity
Leadership: This role requires effective communication skills and the ability to demonstrate executive presence and confidence when engaging with customers at all levels
Demonstrates the ability to lead and empower teams made up of Microsoft, partner, and customer contributors, fostering collaboration and alignment to deliver complex solutions that drive overall customer success
Relationship Building: Proven track record of building relationships with senior customer executives in large or highly strategic accounts
Experience in managing various stakeholder relationships to get consensus on solutions/engagements required
Demonstrates effective engagement management skills, including planning and managing a portfolio of engagements, driving cross‑group collaboration, orchestrating resources effectively, communicating with clarity, applying strong analytical capabilities, and maintaining exceptional attention to detail
Collaboration and Communication: Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication
Demonstrates effective presentation skills and is comfortable engaging large audiences across all levels of management, including senior executives, IT leaders, database administrators, and business decision makers
Technical: Experience with cloud and hybrid infrastructures, architecture designs, and preferred migrations

Job Responsibility

Lead customer engagement and growth program with select must win customers, driving measurable business outcomes across Microsoft 365 through competitive wins, customer acquisition, migrations, and sustained usage in complex, ambiguous environments
Own end-to-end customer success motions for strategic commercial customers, partnering with field sales, account teams, FastTrack, and partners to plan and execute high-quality engagements across cloud and on-premises workloads that accelerate deployment and value realization
Represent the voice of switchers and strategic customers, engaging deeply and directly with customers to triage, prioritize, and operationalize feedback, and translating competitive insights into clear, actionable signals that influence product strategy and execution
Influence product direction and platform evolution, partnering with Microsoft 365 product teams to balance customer needs, technical constraints, cost, and opportunity while improving fundamentals, simplicity, and AI-first experiences
Drive cross-organizational alignment without authority, connecting stakeholders across engineering, sales, customer success, partners, and leadership to unblock issues, anticipate systemic risks, and ensure cohesive execution
Define success metrics and operational rigor, establishing usage signals, health indicators, and leading metrics to guide decision-making, measure impact, and continuously improve customer outcomes
Ensure high-quality delivery of partner and FastTrack services, improving customer experience, accelerating migrations, and driving durable adoption of Microsoft cloud services
Communicate progress and insights to senior leadership, regularly presenting plans, customer showcases, competitive reviews, and executive briefings, including support for conferences, events, and leadership engagements
Raise the bar for program excellence, operating with multi-quarter ownership and accountability, proactively addressing systemic challenges, and serving as a role model and thought partner within the PM community

Fulltime

New

Business Manager

As a Business Manager (Meijer), you will play a pivotal role in driving our comp...

Location

United States , Lansing

Salary:

80000.00 - 89000.00 USD / Year

Acosta

Expiration Date

Until further notice

Requirements

Bachelor's Degree or equivalent work experience
A proven track-record in sales
preferably with a food broker or national company
Strong interpersonal, organizational, presentation, negotiation, and sales skills
Ability to analyze sales and marketing information needed to make effective sales presentations
Proficient in a variety of software packages used to support the sales function
Willing to travel (minimal local travel, less than 5%)

Job Responsibility

Achieve Sales Goals: Deliver principals’ volume, share, and sales fundamental goals (merchandising, assortment, pricing, and shelving) at the lowest possible cost while maximizing company revenue through brokerage, commissions, bonuses, and contest earnings
Strategic Communication: Communicate principals’ priorities to Retail Sales Managers, Sales Technology Managers (IT), Marketing Managers, Business Managers, and the retail selling organization to ensure in-store presence and business objectives are met
Leadership and Reporting: Report directly to the General Manager or Team Leader, managing and participating in the development, design, and presentation of Acosta introduction to new principals
Relationship Building: Develop and maintain strong relationships with principals and customers, proactively communicating with key principals to foster collaboration and success
Team Collaboration: Coordinate ongoing communication between General Managers and key principals and collaborate with Retail Sales Managers on major retail initiatives such as new product introductions, selling drives, and contests
Market Insight: Coordinate principals’ market visits and key account calls, utilizing your knowledge of customer, market, and principal to successfully sell principals’ specific programs and initiatives
Strategic Utilization: Leverage insights from Senior Vice President, General Manager, Team Leaders, and Senior Business Managers to develop conceptual sales presentations that deliver principals’ objectives
Feedback and Improvement: Provide feedback on the effectiveness of principals’ strategies, selling programs, and initiatives to both the principal and the General Manager, and offer suggestions on how to build organizational capacity and improve our business
Information Management: Maintain current account distribution information, review market pricing reports for accuracy and competitive activity, and collect and report all competitive activity
Skill Development: Proactively manage your personal skill development plan and share customer/manufacturer information with team members to help build organizational capacity

What we offer

flexible scheduling options

Fulltime

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Senior Principal - Customer Success, Strategic Accounts

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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