Service Designer

• Research and analyse insights to improve service understanding
• Co-create and document current service states, identifying participant and staff experiences
• Facilitate process design improvements in collaboration with stakeholders
• Advocate for the voices of participants, staff, and stakeholders throughout the design process
• Lead and co-facilitate design-thinking sessions with service users
• Develop user journey maps, blueprints, and service artifacts across different phases
• Ensure service designs align with Digital Service Standards and business objectives
• Engage with internal teams, health professionals, carers, and participant groups to enhance services
• Assist with system tools, service improvements, and other strategic initiatives

• Australian Citizenship Required
• Baseline Clearance Preferred
• Qualification or experience in Service Design
• Understanding of participant experience and translating insights into impactful solutions
• Previous experience in government, health, or disability sectors (highly regarded)
• Ability to navigate a regulatory environment and support legislative changes

• Previous experience in government, health, or disability sectors
• Ability to navigate a regulatory environment and support legislative changes

Super