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As the Sr. Sales Resource Coordinator, you are the primary liaison between a team of field sales representatives and commercial operations support resources. Full-time hybrid role requiring candidates to work onsite in Charleston, SC three days a week and remotely on two days.
Job Responsibility:
Create and distribute product quotes to sales reps
Order entry for infrastructure projects
Follow up on orders, update dates and products when needed
Liaison with Product Managers, Order Expedite Team, Planning, Shipping, and others at all plants to ensure orders meet expectations
Communicate key order changes to the appropriate field team members
Determine alternative solutions to accommodate various requests from field using knowledge of system and processes
Partner with cross functional teams when order has specified delivery date outside of normal lead times to expedite when needed
Partner with Operations and Production Planning
Research Contract Pricing, SKU’s, Promotional Pricing, and other quote details
Communicate GPO contract quotes and terms and follow up with Contract Admin team on master data
Provide details on product promotions and facilitate credit returns
New hire training as required
Requirements:
Associates Degree preferred, or equivalent experience
3+ years customer service experience in a similar capacity
Solid knowledge in SAP, proficiency in Microsoft Word, Excel, Salesforce.com
Experience with quote generation and order processing tools
Excellent oral and written communication skills
Exceptional problem-solving, attention to detail and planning skills and time management skills
What we offer:
Medical and dental coverage starting on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP) with discounts
401(k) Retirement Savings Plan with employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
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