Tier II IT Support Specialist Jobs

New

IT Support Specialist II

The IT Support Specialist II will provide advanced end-user technical support, m...

Location

United States , Milpitas

Salary:

32.00 - 38.00 USD / Hour

Trace3

Expiration Date

Until further notice

Requirements

High school diploma required
Associate’s degree or Bachelor’s degree in IT-related field preferred
A minimum of 3 years in IT support, with at least 2 years in Tier 2 / advanced support or escalation role
Proven experience troubleshooting and resolving complex technical issues across hardware, software, networking, and cloud platforms
Experience supporting enterprise environments with 200+ users preferred
Relevant certifications strongly preferred (CompTIA A+, Network+, Microsoft Certified: Endpoint Administrator, M365 Fundamentals, or SharePoint Specialist)
Proficiency in Windows and macOS administration, including advanced troubleshooting and configuration
Strong knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint Online, OneDrive)
Hands-on experience with ServiceNow or equivalent ITSM platform for incident, request, and asset management
Familiarity with networking fundamentals (DNS, DHCP, VPN, wireless troubleshooting)

Job Responsibility

Coordinate and track the full laptop replacement lifecycle from initiation to completion
Continuously follow up with individuals who have not returned replacement laptops within required timelines
Update ticketing systems with status changes, return confirmations, and escalation notes
Maintain accurate hardware inventory and return tracking records
Escalate unresolved or non-compliant cases to IT leadership promptly
Perform imaging, configuration, deployment, and decommissioning of hardware using MDM tools (Intune, JAMF, etc.)
Serve as the escalation point for Tier 1 issues, providing advanced troubleshooting for hardware, software, and network problems
Resolve complex incidents related to Windows, macOS, Office 365, VPN, and business-critical applications
Leverage ServiceNow for incident, request, and asset management, ensuring accurate documentation and timely resolution of all tickets
Document advanced resolutions and knowledge base articles for Tier 1 reference

What we offer

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

Fulltime

New

Internal Business Platforms Admin

Position responsible for support and administration of on premise internal busin...

Location

United States

Salary:

Not provided

E9 Corporation

Expiration Date

Until further notice

Requirements

Fully adjudicated DOD Secret clearance (minimum)
Masters +10yrs experience or Bachelors +12yrs experience (for Senior Software Engineer)
Bachelors +5yrs or Associates +7yrs experience (for Intermediate Software Engineer)
CompTIA Security+ certification
Achieve and maintain ServiceNow Certifications (Certified System Administrator, Certified Implementation Specialist- ITSM within first 6 months)
Computing Environment (CE) Certification (can be waived for 3 months after project join date)
1-3 years’ Experience with ServiceNow configuration in: IT Service Management suite, Platform configuration (forms, workflows, etc.), CMDB/Discovery
Understanding of how ServiceNow works with 3rd Party applications
Knowledge of Application Server architecture in large enterprise environment using IIS, Apache, Tomcat
Knowledge of Windows and Linux administrations skills

Job Responsibility

Responsible for all facets of support and administration of on premise internal business tools (primarily ServiceNow) at PD ALTESS
Maintaining, updating, and creating complex business logic with ServiceNow tool
Maintain and administer web application servers hosting ServiceNow and other internal business tools on Windows and Linux OS
Work across wide variety of systems, applications, and projects within PD ALTESS
End user support of ServiceNow, Atlassian, and Alfresco internal business tools
Following agile SDLC, configure internal business tools to customer requirements (mainly ServiceNow)
Performing all required patching, upgrading, and cybersecurity compliance activities for application environments (Windows and Linux OS)
Performing deployment of mid-tier computing capabilities (IIS, Apache, etc.)
Maintaining existing and configuring new ServiceNow workflows and custom components
Working with customers to enhance ServiceNow capabilities

New

Help Desk- Tier I

Location: 100% remote

Location

United States

Salary:

Not provided

Sparibis

Expiration Date

Until further notice

Requirements

Bachelor’s Degree required
2+ years professional experience
Minimum of 5 years of experience as a Helpdesk Specialist with at least 2 years in multi-server environments, customer service experience, or equivalent training and experience
Must have or be able to obtain a Security clearance required up to Top Secret
Applicants must be able to obtain and maintain a Secret security clearance
United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance
Must be customer service oriented
Excellent verbal and written communication skills

Job Responsibility

Answers specific questions about installation, operation, configuration, customization and usage of assigned products
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Escalates complex problems to senior level contract support team members
Level II knowledge of hardware and/or software products required
Typically involves use of problem management database and help desk system
Must have strong communications skills and be able to communicate technical issues effectively
Other duties as assigned

New

Senior Technical Operations Specialist

We're on the hunt for a talented and proactive individual to join our team, some...

Location

Poland , Gdańsk

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

Successful completion of a post-secondary degree or diploma in computer science or technology (or equivalent)
Five or more years of proven experience in a technical role supporting multiple systems
Experience using scripting languages to perform and automate tasks
Using Infrastructure as Code and Configuration as Code such as Terraform and Ansible
Experience deploying production services into cloud environments
AWS Cloud Practitioner
AWS SysOps Administrator or Solutions Architect Associate preferred
Linux Foundation Certified Systems Administrator (LFCS) or similar is a bonus
Solid knowledge of Operating Systems & ability to perform troubleshooting required
Proven track record building and maintaining infrastructure in cloud environments

Job Responsibility

Ensuring availability across numerous services, whether they are custom software, commercial software, or free and open source solutions
Monitoring system and application performance, and logs
Creating and testing backup and recovery procedures
Responding to alerts and incidents when they occur
Investigating and finding solutions to operational issues at the infrastructure, network, os and application levels
Escalating issues to vendors or partners when appropriate
Follow and improve the best practices and standards that help us keep services safe, secure, and reliable
Improve or create our best practices to ensure the smooth operation of services and execution of procedures
Develop and improve SOPs for the maintenance of our services and their underlying systems
Develop and improve Infrastructure as Code (IaC) and Configuration as Code (CaC) used to maintain services and systems

What we offer

Stable employment based on a full-time job contract
Flexible working hours and work-from-home opportunities (3 days in office)
International working environment in a dynamic company
Access to the latest knowledge and technologies enabling professional development
Training and development possibilities
Participating in international projects and international trips
Competitive salary dependent on experience and qualifications
Private medical coverage for you and your family
Sport card
Life insurance for you and your family

Fulltime

New

Sported Regional Delivery Officer - South

Sported is a charity that delivers expertise, resources, and vital support to or...

Location

United Kingdom

Salary:

27318.00 GBP / Year

Webrecruit

Expiration Date

January 05, 2026

Requirements

Experience in a people-facing or group-support role
Experience of working with partners and stakeholders to deliver programmes or projects
Experience administering or delivering programmes or projects to a high standard
Strong administrative skills and experience using databases and digital systems
An understanding of the voluntary or community sports sector
An understanding of the needs of organisations delivering “sport for good”
An understanding of policies and procedures that support grant or funding applications
Confident communication skills, with the ability to engage groups and stakeholders

Job Responsibility

Act as key point of contact for organisations in Surrey, Sussex, Hampshire or Berkshire
Build strong relationships and keep organisations informed and connected to services
Understand the challenges they face and connect them with tailored support
Work alongside the Area Manager to help deliver regional engagement plans
Promote our services and welcome new groups into our network
Help groups strengthen their operations
Develop engaging communications for groups across your region
Support volunteers and help deliver networking or learning events

What we offer

25 days’ holiday per annum plus Bank Holidays (pro rata)
Two additional personal days per year for wellbeing or religious observance
Two paid Volunteer Days each year
Up to five days’ paid study leave for self-funded training
Flexible working arrangements
A confidential counselling service
Pension scheme
Monthly virtual Diversity & Inclusion “Open Space”
Cycle to Work scheme

Parttime

New

Senior Engineer (Backend)

Senior Engineer (backend), reporting to the Head of Product. Sydney-based, remot...

Location

Australia , Sydney

Salary:

Not provided

Weploy

Expiration Date

Until further notice

Requirements

Extensive experience working on web applications
Experience with Postgres
Experience with Node.js and TypeScript
Willingness to take on responsibility for the end-to-end design and development of features
Great communication and collaboration skills (especially important for remote candidates)
Ability to work autonomously

Job Responsibility

Provide backend engineering expertise
Manage backend services
Develop "Worknice platform" features
Develop "Payroll and expense tracking" features
Develop "Leave management" features
Optimise system performance
Maintain security
Develop "Insights and analytics" features
Advocate for "developer" users

What we offer

Competitive compensation
Real work-life balance
Remote-friendly environment (within Australia)
Minimal meetings
Wide variety of work
Equity available for the right candidate

Fulltime

New

Senior Accountant

This is a unique opportunity for an experienced accountant to make a tangible im...

Location

Canada , Richmond

Salary:

85000.00 - 100000.00 CAD / Year

Wenco (a Hitachi Construction Machinery...

Expiration Date

Until further notice

Requirements

3+ years of full-cycle or public accounting experience
Bachelor’s degree in Accounting, Business Administration or equivalent
CPA designation or CPA candidate nearing program completion
Advanced proficiency in Excel, with demonstrated practical experience applying Excel skills
Strong knowledge of International Financial Reporting Standards (IFRS)
Experience with ERP systems, with familiarity in Business Central 365 considered an asset
Knowledge of corporate tax regulations is an asset
Solid understanding of annual audit requirements and experience preparing working papers
Experience identifying and implementing accounting process improvements is an asset
Excellent communication skills including the ability to write clear, concise and formal business communications

Job Responsibility

Global Revenue Accounting: Oversee revenue recognition across international entities, ensuring compliance with IFRS 15 and alignment with complex customer contracts
Project-Based Accounting: Prepare and review journal entries related to specific projects, applying knowledge of contract terms and relevant accounting standards to ensure accurate revenue recognition
Journal Entries: Prepare and post complex journal entries across international entities, including payroll-related transactions, ensuring accuracy, consistency, and compliance with accounting standards
Financial Reporting: Prepare and submit timely, accurate actuals to our parent company, and assist with the preparation and submission of forecasts and budgets to support planning and performance tracking
Month-End Close: Contribute to a timely and accurate global month-end close, supporting reporting efficiency in a dynamic regulatory and business environment
Audit Support: Prepare detailed working papers and assist with internal and external audits, serving as a key contributor during year-end financial reviews
Global Tax Compliance: Prepare documentation for tax filings, including working papers and backup schedules. Assist finance managers with preparing and submitting global tax returns
Ad Hoc Projects & Strategic Initiatives: Take ownership of special assignments, reporting requests, and cross-functional finance projects in coordination with the Assistant Controller and Controller
Coaching and Mentorship: Support the professional development of junior finance team members by offering guidance, reviewing work, and sharing technical expertise—fostering a collaborative and growth-oriented team environment

Fulltime

New

Sdr

In this cross-functional role, you’ll be responsible for the conversion of Workn...

Location

Australia , Sydney

Salary:

Not provided

Weploy

Expiration Date

Until further notice

Requirements

Confidence engaging with and managing client interactions over phone, video, webinar, event and written channels
Strong written & verbal communication skills
The ability to multi-task in a fast-paced environment
Accountable to monthly and quarterly targets
Time management skills and being highly organised
Enthusiastic and eager to learn and develop skills
The ability to develop new ideas and be self-motivated with projects
Tertiary qualification favoured

Job Responsibility

Assume responsibility for qualifying via phone, email, video, text and chat, all marketing-generated leads into sales-ready opportunities
Being a key contact point for new leads and sales-ready opportunities
to help answer their questions and direct them accordingly
Hosting regular webinars to generate interest in the Worknice product line
Continuously improve the lead follow up process to drive conversion and efficiency goals.
Sharing insights you’ve gained about our target buyers that can help across marketing initiatives
Optimise product positioning, messaging and storytelling through various content and media types, including video
Working across Hubspot CRM and other revenue generating technology to make sure lead data is accurate and up to date
Represent the organisation at conferences, meetings, exhibits and other special events
Other duties where necessary.

What we offer

Autonomy and support in your day to day activities
Become part of a fast-growing team and make your mark
Work in funky offices with break-out spaces and some great perks including beers, kombucha and numerous ‘brain break’ activities such as table tennis, pull-ups rack and basketball
Work with a fun, friendly team of like-minded people

Fulltime

Tier II IT Support Specialist

Robert Half

Location:
United States, Seattle

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 21, 2025

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Contract Type:Not provided

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

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Job Posted:March 21, 2025

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