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Welcome Coordinator

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States, Chicago

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

17.00 - 31.30 USD / Hour
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Job Description:

The Welcome Coordinator at Oak Street Health creates an inclusive environment, performing administrative tasks and ensuring operational efficiency to deliver an unmatched patient experience.

Job Responsibility:

  • Welcoming patients and guests
  • Conducting visit check-in and assisting patients with required forms
  • Collecting co-pays
  • Updating patient information and making changes in electronic medical record platform
  • Scheduling/rescheduling appointments within electronic medical records platform
  • Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
  • Managing faxes in the electronic fax platform
  • Maintaining the cleanliness of the Welcome and Community Room areas
  • May be required to float to other centers in the region on an infrequent basis
  • Other duties as assigned

Requirements:

  • Strong computer skills required and basic knowledge of Google Suite
  • Professional phone etiquette
  • Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
  • US work authorization

Nice to have:

  • Experience in customer service setting
  • Some college preferred
  • A flexible and positive attitude
  • A welcoming and nurturing attitude toward our patient population of older adults
  • High level of integrity
What we offer:
  • Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
  • Paid vacation, sick time, and investment/retirement 401K match options
  • Health insurance, vision, and dental benefits
  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Benefit solutions including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access

Additional Information:

Job Posted:
March 20, 2025

Expiration:
September 17, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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