Welcome Coordinator, CVS Health

CVS Health

Location:
United States, East Saint Louis

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

The Welcome Coordinator at Oak Street Health is responsible for creating an inclusive and welcoming environment for patients and guests, while performing administrative tasks to ensure operational efficiency. Responsibilities include scheduling, managing calls, and maintaining records, with a focus on providing excellent patient experiences.

Job Responsibility:

Welcoming patients and guests
Conducting visit check-in and assisting patients with required forms
Collecting co-pays
Updating patient information and making changes in electronic medical record platform
Scheduling/rescheduling appointments within electronic medical records platform
Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
Managing faxes in the electronic fax platform
Maintaining the cleanliness of the Welcome and Community Room areas
May be required to float to other centers in the region on an infrequent basis
Other duties as assigned

Requirements:

Strong computer skills required and basic knowledge of Google Suite
Professional phone etiquette
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization

Nice to have:

Experience in customer service setting strongly preferred
Some college preferred
A flexible and positive attitude
A welcoming and nurturing attitude toward our patient population of older adults
High level of integrity
Someone who embodies being 'Oaky'

What we offer:

Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access

Additional Information:

Job Posted:
March 19, 2025

Expiration:
September 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Welcome Coordinator