Administratief medewerker

• You are the first point of contact for residents, municipalities, and care providers regarding contracts, claims processing, and complaints (functioning as the help desk)
• You provide first-line support for questions and problems from external parties regarding service claims and provide additional information when necessary
• You ensure that complaints are properly addressed and resolved
• You manage agendas and take minutes during meetings
• You ensure the registration of questions and provided solutions
• You proactively and reactively inform external parties about contractual matters, particularly related to claims processing
• You assist in the administrative processing related to financial accountability.

• You have completed an MBO education (minimum level 3)
• You have extensive experience with Excel
• You have at least 1 year of work experience in a similar position
• You are stress-resistant and work well under pressure
• You are flexible, communicative, accurate, and a team player
• You are customer and service-oriented
• You have numerical insight and analytical skills
• Experience in Mercell is a plus.

Experience in Mercell.

• A salary of € 2.434 to € 3.831 per month (scale 6-7, Municipality CAO)
• Pension contribution
• End-of-year bonus
• Temporary role until 30 May for 36 hours per week
• Reimbursement of travel costs
• Vacation allowance
• Work for the Municipality.