Account Associate Customer Service, T-Mobile

Account Associate Customer Service

T-Mobile

Location:

United States, Richmond

Category:

Customer Service

Contract Type:

Employment contract

Salary:

20.00 - 22.00 USD / Hour

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Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Responsibility:

Provide proactive and timely resolutions for customer inquiries and concerns
Build customer loyalty and create value through thoughtful account management, identifying opportunities for additional products, services, and solutions
Deliver exceptional customer experiences using provided training tools, resources, and personal expertise
Meet department productivity and quality standards
Complete training requirements to develop new skills, expand knowledge, and grow within T-Mobile

Requirements:

High School Diploma/GED (Required)
Knowledge of Windows (Microsoft Word, Excel, and PowerPoint preferred)
Ability to work efficiently with multiple applications and computer screens simultaneously
At least 18 years of age
Legally authorized to work in the United States

What we offer:

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Tuition assistance
Medical, dental and vision insurance
Flexible spending account
Paid time off
Paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:

April 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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