Account Executive

• Executes on objectives aligned to the customer and organizations goals for a block of business to include discussions on service levels and expectations, process improvements, operation of benefits plans, identification of gaps in service levels, and determination of root causes and solution development
• Offers creative product and service solutions to address client's evolving needs
• Monitors on an on-going basis client's product lines and services to ensure client's needs are being met
• Supports the overall annual business plan and account strategy
• Supports the AE in the development and execution of the annual business plan and account strategy
• Consult with internal and external stakeholders to develop innovative ways to retain BOB, provide viable renewal options, including negotiating pricing strategies
• Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs
• Collaborates cross-functionally to identify, implement, and monitor the customer’s service efficiencies, including performance guarantees
• Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installation
• Performs service-related tasks on existing customers and may participate in open enrollment to assist in trying to gain membership
• Service delivery on the customer relationship
• including day to day service contact, key point of contact for service and oversee resolution of administrative issues, manage Key meetings, and follow up (reporting, quarterly meetings, introduction of changes, etc.)
• Coordinates service work/resolution of service issues using appropriate team members and matrix partners including communication and documentation
• Provide support on opportunities for new products and services

• 4-6 Years of Industry Experience
• Strong understanding of health plan market
• Experience working with public entities
• Strong knowledge of Excel functionality for reporting and data analytics
• Health & Life Insurance License required
• Located in PST or MST time zone

Self-Funding Experience

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Discount programs with participating partners
• Paid Time Off (“PTO”)
• Paid holidays