Account Operations Specialist II, Cox Enterprises

Cox Enterprises

Location:

United States, Fredericksburg

Category:

Customer Service

Contract Type:

Employment contract

Salary:

23.51 - 35.24 USD / Hour

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Job Description:

Join our heavy metal crew. We maintain and repair vehicles from bumper to bumper. If you love cars and want to be rewarded for your know-how, join our team of vehicle technicians today!

Job Responsibility:

Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders
Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders
Coordinates sale vehicle run processes
Maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services
Builds positive relationships with assigned clients, examines vehicles in the sales lineup to ensure standards and quality, completes estimates for reconditioning services to improve vehicle value, coordinates and approves reconditioning services, and conducts condition reports and imaging audits to reduce the risk of policy loss and goodwill expenses
Demonstrates proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc
Educates and acts as liaison for clients on auction processes and recommends and or upsells Manheim/CAI products and services based on client needs
Demonstrates effective prioritization skills, professionalism in client relationships, and assists in resolving client issues promptly and professionally
May be responsible for efficiently coordinating redemptions, ensuring proper documentation, complying with all PII policies and procedures, all while delivering exceptional customer service, and resolving any issues with professionalism
Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality, and accuracy per client SLA guidelines
Proficient knowledge of NAAA guidelines to ensure proper placement of vehicle announcements and or brands
Proficiency with computer software including Microsoft Office applications and other internal business platforms
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
Actively participate in support of all safety activities aligned with Safety Excellence
Perform any other duties assigned

Requirements:

High School Diploma/GED and 3 years’ experience in a related field
OR any level of degree/certification beyond a HS diploma/GED in a related discipline
OR 5 years’ experience in a related field
Safe drivers needed
valid driver’s license required
Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements

Nice to have:

Self-starter with ability to work with minimal supervision
Ability to handle multiple tasks simultaneously
Excellent verbal and written skills
Ability to operate vehicles with standard and automatic transmission
Prior experience in vehicle reconditioning and/or general auto body knowledge

What we offer:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
Generous compensation & bonus structure
Flexible time off policies
Amazing healthcare plans at low cost to you
Free access to Care.com
Funds to pay for classes, certifications or school
Free access to Calm + counseling for mental wellbeing

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Account Operations Specialist II