Administrative Assistant

• Serve as the primary contact point for the Housing Choice Voucher Program Department, handling both inbound and outbound calls
• Manage and update the voucher wait list in both electronic and paper formats
• Assist with the preparation and execution of Briefings
• Perform Housing Quality Standard Inspections as needed
• Support the process of tenant approval, re-examination, interim examination, and inspections
• Maintain accurate and up-to-date program records, both electronic and paper
• Provide guidance to stakeholders regarding responsibilities and procedures
• Assist in the preparation of periodic reports and related documentation
• Conduct routine office duties such as scheduling appointments, answering telephones, screening calls, and filing
• Uphold and comply with Program policies and regulations as directed
• Perform other related tasks as assigned

• Proven experience in answering inbound calls and managing both inbound and outbound calls effectively
• Exceptional customer service skills, with a customer-first attitude and the ability to handle customer inquiries and complaints professionally
• Proficiency in data entry, with a focus on accuracy and speed
• Excellent email correspondence skills and the ability to communicate effectively through written communication
• Strong knowledge and experience in using Microsoft Office Suite, including Excel, Outlook, PowerPoint, and Word
• Ability to schedule appointments efficiently, ensuring optimal use of company resources
• Prior experience or knowledge in supportive housing would be advantageous
• Ability to multitask, prioritize, and manage time effectively
• Excellent interpersonal skills, with the ability to work well in a team and independently
• High level of organizational skills, with a keen eye for detail
• Ability to handle confidential information with discretion

Prior experience or knowledge in supportive housing

• Medical, vision, dental, and life and disability insurance
• Eligibility to enroll in company 401(k) plan